About this role
Job Summary
The Airport OCC and Planning Agent supports the efficient coordination of daily airport and ground handling operations by managing resource and shift planning, monitoring aircraft movement and flight status, and ensuring timely communication across all operational units. The role acts as a central link within the Operations Control Centre (OCC), ensuring that staff, equipment, and facilities are optimally allocated to meet operational and safety requirements while maintaining smooth communication with airlines, ATC, and ground services
Job Responsibilities 1
1. Resource Planning
Develop and maintain daily and weekly resource plans for staff, vehicles, and equipment in alignment with the flight schedule and operational demands.
2. Flight Monitoring & Operational Updates
Monitor real-time flight movements, delays, diversions, and disruptions, ensuring updates are accurately communicated to all relevant departments.
3. Shift Rostering & Manpower Coverage
Prepare and manage shift rosters to ensure adequate manpower coverage across all ground handling functions.
4. Operational Stakeholder Coordination
Liaise with airlines, ATC, ground handling, and maintenance teams to ensure operational readiness and timely response to schedule changes.
5. Aircraft Turnaround Performance
Track aircraft turnaround performance and coordinate corrective actions in the event of operational delays.
6. OCC Systems & Performance Analysis
Utilize OCC systems and dashboards to analyze resource utilization, productivity, and service delivery metrics.
7. Incident & Irregularity Reporting
Support incident and irregularity reporting, ensuring accurate data logging and follow-up actions.
Job Responsibilities 2
8. Cross-Functional Resource Alignment
Maintain continuous communication with ramp, terminal, and cargo teams to ensure resource alignment with flight activity.
9. Contingency & Disruption Management
Assist in contingency planning and disruption management, including re-rostering and resource redeployment during peak or irregular operations.
10. Safety & Quality Compliance
Ensure compliance with Safety Management System (SMS) and Quality Management System (QMS) standards in all operational plans and communications.
11. Management Reporting
Generate daily operations and resource performance reports for management review.
12. Operational Briefings & Continuous Improvement
Participate in regular briefings and debriefings to support continuous improvement in OCC coordination and planning.
Additional Responsibilities 3
Job Knowledge & Skills
1. Airport Operations & Flight Scheduling Knowledge
Knowledge of airport operations, flight schedules, and the operational dependencies that drive resource planning and ground handling coordination.
2. OCC Procedures & ATC Coordination
Familiarity with OCC procedures, ATC coordination requirements, and aircraft turnaround management.
3. Planning, Analysis & Problem Solving
Strong analytical, planning, and problem-solving abilities to support resource allocation and timely operational decision-making.
4. Communication & Situational Awareness
Excellent communication and situational awareness skills to maintain accurate, timely coordination across operational teams and external stakeholders.
5. ERP & SAP Functional Knowledge
ERP knowledge, preferably SAP functional skills, is required where the role has SAP access and uses the system for operational or administrative activities
Job Experience
Airport Operations, Resource Planning or OCC Experience
Minimum 3-4 years of experience in airport operations, resource planning, or Operations Control Centre functions.
Ground Handling or Flight Operations Systems Exposure
Experience with ground handling or flight operations systems is preferred.
Competencies
Agility AI Fluency Data Accuracy & Reporting L2 Leadership_321977503 Planning and Scheduling L2 Quality_321977507 Quality Assurance L2 Regulatory Compliance L2 Resilience Risk Management L2_323745257
## Education
Bachelor's Degree in any related field or any Related Technical Certificates