Sr. Business Partner - Resource Management 4D

Sr. Business Partner - Resource Management

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Senior Manager – Resource Management is responsible for enabling effective workforce planning, resource allocation, talent fulfillment, and workforce governance across the organization. The role partners with business, delivery, HR, and talent teams to ensure optimal utilization, workforce readiness, and alignment of talent supply with business demand.

Key Responsibilities

Workforce & Resource Planning

- Drive workforce forecasting, capacity planning, and resource allocation activities.
- Monitor workforce supply-demand trends and recommend actions to address gaps.
- Support workforce readiness through effective deployment and mobility planning.

Resource Fulfillment & Optimization

- Partner with Delivery, Sales, HR, Talent Acquisition, and Talent Match teams to fulfill talent demand.
- Improve utilization, reduce bench levels, and optimize resource deployment.
- Facilitate internal talent mobility and workforce balancing across accounts and functions.

Workforce Governance & Analytics

- Execute workforce governance processes, policies, and allocation guidelines.
- Develop and maintain dashboards, reports, and workforce performance metrics.
- Provide insights on demand, capacity, utilization, fulfillment, workforce cost, and skills availability.

Stakeholder Management

- Collaborate with business and functional leaders to support workforce decisions.
- Drive workforce review forums and ensure timely action on workforce priorities.
- Act as a trusted partner for workforce and resource management initiatives.

Success Measures

- Improved resource fulfillment and deployment effectiveness.
- Increased utilization and workforce productivity.
- Enhanced workforce planning accuracy and demand-supply visibility.
- Adoption of workforce governance processes and analytics.
- Positive stakeholder experience and measurable business outcomes.

Experience

- Experience in Workforce Planning, Resource Management, Talent Supply Chain, Capacity Planning, or Workforce Operations.
- Strong analytical skills with experience in reporting, forecasting, and workforce analytics.
- Experience managing demand-supply planning and resource fulfillment processes.
- Ability to work across multiple stakeholders and drive operational outcomes.

Core Competencies

- Workforce & Resource Management
- Capacity Planning & Demand-Supply Management
- Talent Fulfillment & Mobility
- Workforce Analytics & Reporting
- Governance & Process Excellence
- Stakeholder Management
- Operational Excellence
- Continuous Improvement & Change Management

Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications
Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Information Systems Auditor (CISA) - The Institute of Chartered Accountancs of India (ICAI)The Institute of Chartered Accountancs of India (ICAI), Project Management Professional (PMP) - Virtual Learning Academy (VLA)Virtual Learning Academy (VLA)

Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Critical Thinking, Data Literacy, Data Visualization, Executive Presence, Generative AI, People Leadership, Personal Effectiveness, Stakeholder Management, Storytelling

Language
English (Required)

Language Proficiency -
Proficient - C2

Additional Job Location -

Job Type
Regular

Master Skill List -
Resource Management

Remote Type -
Hybrid

Work Shift -
Day Job (India)

Why join Genpact?
•     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•     Make an impact – Help global enterprises solve business challenges that matter 
•     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•     Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•     Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.