Delivery Network Coordinator (Exams) Jordan

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We work with people in over 150 countries and reach over 700 million people.

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Role Purpose

The purpose of this role is to coordinate the effective, secure, and compliant delivery of exams and related operational activities across a country or location. The role ensures that all test-day and post-test operations — including venue coordination, equipment readiness, materials handling, and test-day staff management — meet global quality, security, and compliance standards. The postholder also oversees the selection, contracting, and coordination of internal and external venues and equipment, ensuring that all delivery resources are available, cost effective, and compliant with British Council and awarding body standards.

Main Accountabilities

This role is responsible for coordinating all operational aspects of test-day and post-test delivery, ensuring activities are carried out in line with global SOPs, security standards, and regulatory requirements. It oversees the sourcing, contracting, and performance management of venues and third-party delivery partners, while ensuring value for money and compliance. The role also manages the procurement, maintenance, and readiness of test-day equipment and materials, ensures the secure handling and transportation of confidential materials, conducts operational readiness checks, venue audits, and risk assessments, and supports test-day staffing and roster management. Acting as the primary operational point of contact for venues, delivery partners, and test-day staff, the role leads issue escalation, incident response, and stakeholder communications when required.

A key responsibility is maintaining high standards of security, integrity, and compliance across all exams operations. This includes supporting compliance audits and incident investigations, maintaining accurate audit trails and operational documentation, and working closely with governance and compliance teams to ensure operational assurance. The role also coordinates operational communications with candidates, partners, suppliers, and internal stakeholders, ensuring customer feedback and test-day observations are captured, reviewed, and acted upon to continuously improve service delivery.

In addition, the role oversees venue and supplier contracting processes, including purchase orders, payments, and cost tracking, while ensuring the effective and compliant use of resources, venues, materials, and staffing. It may manage Delivery Network Assistants, venue personnel, and temporary test-day teams, supporting their training and development in compliance, procedures, and risk management. Through strong leadership, the role promotes a culture of accountability, security, operational excellence, and continuous improvement across the delivery network.

Qualifications & Skills

Essential

- Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).
- Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
- Experience supervising staff or contractors.
- Degree or equivalent experience.
- The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

Desirable

- Experience working with awarding bodies or educational assessment services.
- Good understanding of compliance, confidentiality, and audit requirements
- Lean Six Sigma qualification.

Important Information

- Job grade: 4/H
- Location: Jordan - Amman
- Closing date: 7 November 2026
- Gross monthly salary: JOD 645
- Contract type: 6 months Fixed Term Contract

This role is only open for candidates who have the legal right to live and work in the job location

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
 
Safeguarding Statement

The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email [email protected]