About this role
Meta's Small & Medium Business Group contributes to Meta's mission by connecting every small and medium business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We succeed when we help our customers grow their business. People joining our team will have an opportunity to build client and agency relationships. Account Managers will leverage customer insights to help clients build their business using Meta to drive success. Candidates should have experience in account management or related areas such as sales, customer service or experience in advertising agencies. The role of the account manager will be to establish, own and manage an expanding portfolio of direct customers, focusing on driving revenue via account planning, product adoption, education and customer satisfaction. Success in this position requires consultative sales skills, a focus on customer service, and the ability to thrive in a data-driven, team-focused environment while managing competing priorities.
Responsibilities
Responsible for educating clients on products, new solutions and best practices to drive adoption and grow new/existing business partnerships
Accurately and effectively manage sales pipeline in order to identify and prioritize business opportunities
Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to adapt to feedback and adjust plans accordingly
Capability to present key client issues in an effort to be the customer advocate within Meta
Effectively manage priorities and time in order to meet deadlines and administrative tasks
Identify growth opportunities and trends across the portfolio
Be an active contributor to the regional sales team to contribute to overall team goals and development
Qualifications
3+ years of previous experience in customer sales or success management, account management, or consulting
Bachelors or Masters degree in a relevant field, or equivalent experience
Demonstrated experience in prioritization of tasks and managing time, even under high-pressure situations
Critical thinking, analytical skills with an iterative and proactive mind-set
Articulate complex data stories, in simple language to customers via day to day communications and regular presentation
Communication and presentation skills
Customer management experience
Team working skills in an international work environment with a passion for making an impact
Present key client issues in an effort to be the customer advocate within Meta
Fluency in English and Hebrew, as the role requires direct communication with clients in Israel and global stakeholders Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customers' needs
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Experience in sales, enterprise, or advertising industries
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Familiarity with Meta's suite of advertising solutions
Proven technical skills (Excel, Google Suite, or data analytics tools)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Advanced degree in a relevant field, or certifications in account management or project management