About this role
Job Title :: Automation Engineer – Salesforce CRM Key Responsibilities · Design, develop, and maintain robust automation for Salesforce Claims workflows. · Automate critical end-to-end Claims lifecycle scenarios, including claim creation/intake, validation, assignment, assessment, reserves, payments, recovery, and closure, as applicable to the business process. · Develop automated coverage for Salesforce UI, business workflows, validations, integrations, and APIs supporting Claims processes. · Analyze existing manual regression suites and identify high-value automation candidates based on business criticality, risk, repeatability, and regression frequency. · Build reusable, maintainable, and scalable Salesforce automation components, utilities, and test suites. · Enhance existing automation frameworks to improve reliability, maintainability, reusability, and execution efficiency. · Implement and maintain Selenium-based Salesforce UI automation, or the approved automation technology used by the program. · Automate UI, functional, regression, integration, and API/service-level testing across Salesforce Claims workflows. · Validate integrations between Salesforce Claims and upstream/downstream applications through appropriate API, service, database, and end-to-end automation. · Build automation that handles Salesforce application behaviors such as dynamic UI components, reusable business processes, data-driven scenarios, and role-based workflows. · Integrate automated suites into CI/CD pipelines to support continuous testing and rapid feedback. · Analyze automation failures and distinguish between application defects, automation-script issues, environment problems, integration failures, and test-data issues. · Manage automation test data and dependencies while complying with applicable masked/synthetic-data requirements. · Maintain automation standards, reusable libraries, code quality, documentation, execution evidence, and reporting. · Collaborate closely with Claims SMEs, Salesforce developers, business analysts, functional testers, and Test Leads to ensure automation covers business-critical regression scenarios. · Participate in automation code reviews and continuously improve framework quality, execution stability, coverage, and maintainability. · Evaluate approved AI/GenAI-assisted testing accelerators through controlled PoCs where applicable. · Ensure AI-generated tests, code, or other automation artifacts receive appropriate human review and validation before adoption. Must-Have Skills · Strong hands-on experience in Salesforce application testing and test automation. · Strong understanding of Claims business processes and end-to-end Claims lifecycle. · Hands-on experience with Selenium-based UI automation for Salesforce applications. · Strong experience in API/service automation and integration testing. · Experience designing, developing, and maintaining enterprise automation frameworks. · Strong programming/scripting skills appropriate to the selected automation framework, such as Java, JavaScript/TypeScript, Python, or equivalent, based on the program technology stack. · Experience designing reusable automation components, libraries, utilities, and data-driven tests. · Experience handling dynamic Salesforce UI elements and complex business workflows within automation. · Hands-on experience integrating automated test suites with CI/CD and continuous-testing pipelines. · Good understanding of Git/source control, branching, pull requests, and code-review practices. · Experience with test-data management and reusable test component design. · Strong debugging, root-cause analysis, and automation failure-triage skills. · Experience working within Agile/DevOps delivery models. Good-to-Have · AI/GenAI-assisted test generation and maintenance · SQL/database validation · Experience optimizing large enterprise regression suites