FM Services Specialist – Saudi National

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Job Description:

Parsons is looking for a talented FM Services Specialist – Saudi National to join our team! In this role, you will support the on-site technical oversight and operational governance of Integrated Facilities Management (IFM) services across large-scale workforce accommodation and community assets.

You will monitor hard and soft FM services, contractor performance, asset condition, worker welfare, hygiene, maintenance, and service quality to help ensure facilities operate safely, reliably, and in accordance with contractual requirements, SLAs, KPIs, and applicable standards.

What You'll Be Doing

- Provide day-to-day on-site oversight of Integrated Facilities Management activities across workforce accommodation, residential blocks, common areas, dining facilities, and supporting infrastructure.
- Conduct routine field inspections to assess facility condition, operational performance, cleanliness, safety, and service quality.
- Monitor FM contractors and service providers to ensure compliance with contractual requirements, approved procedures, SLAs, and KPIs.
- Review contractor response times, work quality, preventive maintenance performance, and closure of service requests.
- Identify operational deficiencies, engineering defects, maintenance issues, and service failures, and support the implementation of corrective actions.
- Track corrective actions and follow up with contractors to ensure deficiencies are resolved within required timeframes.
- Monitor contractor manpower, deployment, supervision, and service delivery across assigned facilities.
- Conduct quality inspections of soft FM services, including cleaning, janitorial services, catering, waste management, pest control, and related community services.
- Inspect mass-catering kitchens, food preparation and storage areas, dining facilities, and related operations for compliance with applicable food safety and hygiene requirements.
- Inspect residential accommodation, washrooms, sanitation facilities, and common areas to ensure appropriate standards of cleanliness, hygiene, and worker welfare.
- Monitor waste collection, recycling, disposal, and pest management activities across assigned assets.
- Support technical oversight of hard FM services and basic Mechanical, Electrical, and Plumbing infrastructure.
- Monitor planned preventive maintenance and corrective maintenance activities for HVAC, electrical, plumbing, water distribution, lighting, and other building systems.
- Review maintenance schedules and verify completion of planned maintenance activities against approved requirements.
- Monitor critical equipment condition, reliability, availability, and recurring maintenance issues.
- Review asset registers and verify that asset information, maintenance status, and lifecycle records are maintained accurately.
- Support City Operations and Asset Management during joint inspections, snagging, commissioning, and handover of new residential blocks and facilities.
- Identify outstanding defects and operational readiness issues during handover and track them through resolution and closure.
- Verify that new assets are maintainable, accessible, documented, and operationally ready before acceptance.
- Review O&M documentation, asset information, warranties, maintenance requirements, and other handover information as required.
- Track resident maintenance requests, complaints, grievances, and service issues, and coordinate with contractors to support timely resolution.
- Escalate recurring or high-risk service failures to the appropriate Asset Management and City Operations leadership.
- Maintain accurate records of inspections, incidents, service failures, corrective actions, contractor performance, and operational issues.
- Prepare daily and weekly FM reports, contractor performance assessments, incident logs, KPI/SLA updates, and management summaries.
- Assist in analyzing recurring maintenance and service trends and recommend practical improvements to asset performance and service delivery.
- Coordinate with Asset Management, City Operations, HSE, Security, Community Management, contractors, residents, and other relevant stakeholders.
- Support emergency response, business continuity, and incident management activities affecting facilities and residential communities.
- Promote safe working practices, high service standards, worker welfare, and continuous improvement across FM operations.
- Perform other responsibilities associated with this position as appropriate.

What Required Skills You'll Bring

- Diploma or Bachelor’s Degree in Facilities Management, Mechanical Engineering, Electrical Engineering, Civil Engineering, Building Services, or a related technical discipline.
- Minimum 5 years of facilities management experience, including hands-on site supervision, inspections, maintenance coordination, and contractor management.
- Experience supporting workforce accommodation, workers’ villages, remote camps, high-density residential compounds, or similar operational facilities.
- Experience supporting or monitoring Integrated Facilities Management service providers.
- Working knowledge of hard and soft FM services, including: HVAC and mechanical systems Electrical systems Plumbing and water distribution Planned and corrective maintenance Cleaning and janitorial services Catering and food services Waste management Pest control Hygiene and sanitation
- Experience supporting with monitoring contractor performance against contractual SLAs and KPIs.
- Understanding of planned preventive maintenance, corrective maintenance, work orders, and service request management.
- Experience conducting facility inspections, identifying defects, and tracking corrective actions through closure.
- Knowledge of asset registers, equipment condition monitoring, maintenance records, and lifecycle maintenance principles.
- Experience supporting facility handover, snagging, commissioning, and operational readiness activities.
- Understanding of worker welfare, accommodation quality, hygiene, and facility safety requirements.
- Ability to interpret FM contracts, scopes of work, performance requirements, and service specifications.
- Good problem-solving skills and the ability to address operational issues in a fast-paced environment.
- Ability to coordinate and inf
- luence contractor teams without direct administrative reporting authority.
- Strong attention to detail and the ability to identify recurring operational and service quality issues.
- Strong written and verbal communication skills.
- Ability to prepare clear operational reports, inspection findings, incident logs, and contractor performance updates.
- Ability to work independently and make appropriate operational decisions within assigned authority.
- Good stakeholder management and multidisciplinary coordination capabilities.

What Desired Skills You'll Bring

- Experience supporting Saudi Arabian giga-projects, major master-planned developments, workforce villages, or large residential communities.
- Experience within City Operations, Asset Management, Facilities Management, Community Operations, or Property Management environments.
- Professional Facilities Management certification such as CFM, FMP, IWFM, or equivalent is preferred.
- NEBOSH, IOSH, OSHA, or equivalent HSE qualification is an advantage.
- Experience using CAFM, CMMS, asset management, or digital inspection platforms.
- Experience supporting FM dashboards, SLA/KPI scorecards, contractor performance reports, and service improvement plans.
- Knowledge of food safety, catering hygiene, sanitation, and high-volume food service operations.
- Experience working with outsourced hard and soft service providers within complex operational environments.
- Familiarity with lifecycle planning, asset condition assessments, preventive maintenance optimization, and reliability improvement.
- Experience reviewing O&M manuals, warranties, asset data, maintenance plans, and handover documentation.
- Knowledge of emergency response, incident management, and business continuity requirements within residential communities.
- Experience working within Delivery Partner, PMC, client-side, or major program environments.
- Good contractor coordination, negotiation, and performance improvement capabilities.
- Ability to analyze operational trends and recommend practical improvements to service quality, asset reliability, and resident experience.
- Strong commitment to worker welfare, safety, operational excellence, service quality, and continuous improvement.

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

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