Shop Manager | Sales / Operations Manager

Overview

Shop Manager | Drybar Tuscan Village

At Drybar , it's about more than blowouts — it's about people, culture, and connection. We're built on one simple idea: No cuts. No color. Just blowouts. But what truly sets us apart is the family-like culture and exceptional guest experience we've intentionally created inside our shops.

We're seeking a dynamic, hands-on Shop Manager to lead our Drybar Tuscan Village location. This is an exciting opportunity for someone who loves developing people, thrives in a fast-paced environment, and has a passion for both the beauty industry and growing a successful business.

Working closely with ownership, our Shop Manager will take ownership of daily operations, team development, business performance, and creating a positive, supportive environment where both employees and guests feel valued.

You're the Right Fit If You:

- Love leading people, building relationships, and developing strong, successful teams

- Thrive in a fast-paced, high-energy environment

- Lead with confidence, empathy, positivity, and accountability

- Are business-minded, goal-oriented, and motivated by results

- Solve problems quickly and calmly, taking initiative rather than waiting for direction

- Take ownership of staffing, scheduling, and daily shop operations

- Aren't afraid to roll up your sleeves and jump in wherever needed

Responsibilities

- Oversee daily shop operations, ensuring efficiency, consistency, and an exceptional guest experience

- Lead, inspire, coach, and support our team of stylists and bartenders (front desk team)

- Create and manage employee schedules, staffing needs, and call-outs to maintain appropriate coverage

- Actively manage the appointment book to maximize revenue while controlling labor costs

- Maintain a visible, hands-on leadership presence, particularly during busy periods

- Monitor and drive key performance goals, including blowouts, memberships, retail, add-on sales, and labor

- Train, develop, and hold team members accountable to Drybar standards and expectations

- Handle guest concerns with professionalism, confidence, and care

- Collaborate closely with ownership to identify growth opportunities and improve shop performance

- Foster a positive, accountable, family-like culture rooted in respect, teamwork, and communication

- Support the styling team and perform blowouts when needed, if licensed and qualified

Qualifications & Non-Negotiables

- Previous management or leadership experience in a salon, spa, beauty, retail, hospitality, or service-based environment strongly preferred

- Licensed cosmetologist preferred

- Ability to work 32–40 hours per week in an on-site leadership role

- Strong organizational, time-management, and problem-solving skills

- Confident, decisive leader who can delegate effectively and have difficult conversations when necessary

- Highly reliable, proactive, and solutions-oriented

- Comfortable managing schedules, labor, and performance goals

- Excellent written and verbal communication skills

- Comfortable using scheduling software, point-of-sale systems, and basic digital tools

- Experience with Mindbody/Booker is a plus

Why You'll Love It Here

- Competitive hourly compensation based on experience

- Monthly performance-based bonus opportunities

- Membership sales commissions

- Additional earning opportunities through styling services, when applicable

- Complimentary Drybar services and employee retail discounts

- Paid training and ongoing development

- Growth opportunities within a growing, multi-location franchise

- A fun, energetic environment where high standards and great culture go hand in hand

More Than Just Managing a Shop

We're building something special at Drybar Tuscan Village, and we're looking for a leader who's excited to be part of it.

For the right person, this is an opportunity to make a real impact, develop a talented team, drive business growth, and take pride in the success of a shop they help lead.

If you're passionate about people, love a challenge, and are ready to bring your leadership skills to a growing business, we'd love to meet you!

## Legal Disclaimer
©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.