Senior Specialist, Identity Access

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

Essential Job Functions:

- Maintain and administer Active Directory environments, including management of corporate shares, computers, users, and group policies.
- Administer and support SailPoint IdentityIQ/IdentityNow for user lifecycle management, including joiner, mover, and leaver processes, access provisioning, certification campaigns, and role management.
- Manage and maintain SailPoint identity governance workflows, access reviews, policy enforcement, and automated provisioning integrations across enterprise applications.
- Administer CyberArk Privileged Access Management (PAM) solutions, including onboarding privileged accounts, managing safes, configuring access controls, and monitoring privileged session activities.
- Perform privileged account lifecycle management through CyberArk, ensuring compliance with security policies, credential rotation requirements, and audit standards.
- Troubleshoot and resolve SailPoint and CyberArk-related access provisioning, entitlement, and authentication issues in collaboration with application owners and security teams.
- Generate and maintain audit, compliance, and access governance reports from SailPoint and CyberArk to support internal and external audit requirements.

- Create, modify, and delete user, service, and computer accounts following established security and compliance standards.
- Create, update, and retire security groups, distribution groups, and identity attributes across multiple enterprise applications and systems.
- Manage user permissions and entitlements for all corporate and client‑based systems, including internal proprietary platforms.
- Process day‑to‑day access requests accurately and within defined SLAs, ensuring least‑privilege access and compliance with internal controls.
- Resolve identity and access‑related issues escalated by the Service Desk, providing expert troubleshooting and root‑cause analysis.
- Document resolutions and access procedures in the appropriate knowledge systems to promote operational consistency and self‑service.
- Generate recurring reports on access operations, project progress, SLA adherence, and audit readiness.
- Maintain accurate records of access changes, lifecycle events, and compliance activities.
- Communicate clearly and professionally, both verbally and in writing, when interacting with internal teams, partners, and customers.
- Build effective working relationships and provide a high level of service to end users and business stakeholders.
- Plan, prioritize, and organize daily work assignments to ensure timely completion of tasks and adherence to service-level expectations.
- Proactively identify process gaps and recommend improvements to enhance operational efficiency.
- Perform other responsibilities or special assignments as requested by management.
- Other activities as may be assigned by your manager

Qualifications/ Requirements:

- Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent combination of education and work experience accepted.
- Experienced support staff with 5+ years of relevant experience.
- 3–5 years of experience in Identity & Access Management (IAM), User Account Administration, or related IT operations roles.
- Experience coordinating or supporting technical projects and documenting project activities.
- Strong working knowledge of Active Directory, including user, group, and computer object administration.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams).
- Familiarity with Microsoft Windows client operating systems, including Windows 10 and above.
- Ability to create and maintain SLA documentation, operational procedures, and access workflows.
- Solid analytical and troubleshooting skills, with the ability to triage and resolve identity‑related issues efficiently.
- Excellent verbal, written, and technical communication skills.
- Strong attention to detail with the ability to maintain accuracy across high‑volume requests.
- Effective interpersonal skills with the ability to collaborate across all levels of management and business units.
- Demonstrated ability to apply sound judgment and think strategically when handling access decisions.
- Ability to use diplomacy, professionalism, and customer‑focused problem‑solving in challenging situations.
- Self‑motivated team players can also work independently with minimal supervision.
- Strong organizational skills with the ability to prioritize workload and meet deadlines.
- Commitment to continuous learning, including participation in required departmental training.
- Ability to work shifts outside normal business hours as needed.
- Ability to participate in on‑call rotations to support 24x7x365 operations.
- Willingness to travel for extended periods in response to critical or catastrophic events, if required.

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is
₹1.00 - ₹1.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.

SitusAMC offers a comprehensive and competitive benefits plan.

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.