Field Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you will oversee day-to-day operations using our technology platform, ensuring smooth and reliable service as Via expands across the UK . Your focus will be specifically on our Westlink service , where you will drive continuous improvement and operational excellence, helping to deliver a positive experience for our passengers and supporting the growth of the service.

This is an in-person position with the expectation that you will be onsite 4-5 days per week.

About the Role:

- Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders.

- Partner with a broad, cross-functional team to develop and scale the processes, systems, and tools that drive continuous optimization and support rapid growth.

- Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues - using data to quickly diagnose problems and keep service running smoothly.

- Guide and support drivers, building strong relationships and coaching toward stronger performance in the field.

- Turn rider and community feedback into concrete changes by spotting patterns and addressing root causes.

- Act as the bridge between Via’s partners, drivers, and Via central teams, keeping everyone informed with clear, timely updates and resolving questions quickly.

About You:

- Operationally experienced in people management, logistics, customer service, or other process-oriented work.

- Relationship-oriented and a confident communicator who builds trust with drivers, riders, teammates, and city partners, adapting their message and tone to each stakeholder, whether that’s partners, customers, or driver colleagues from diverse backgrounds.

- Hands-on and proactive, comfortable taking responsibility for employees, being in the field, and solving problems where they happen, even under pressure.

- Analytically savvy and structured, using data and digital tools to prioritize effectively and improve our services.

- Tactical and strategic, able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring.

- Fluent in English.

- Valid driver’s license in the UK, class B.

- Nice to have, but not required: Completed Certificate of Professional Competence (CPC) training and Qualified Transport Manager status would be a plus, as would experience in fixed-line bus operations.

Compensation and Benefits:

- Becoming part of a company that was awarded for its commitment to social good.

- Salary Range: £40,000–£45,000. Final salary will be determined by the candidate’s experience, knowledge, and skills.

- Comprehensive health scheme offered through AXA.

- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.

- Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI).

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

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