Director, Property Management

Property Name:
Corporate

Key Responsibilities

Operations & Sales Performance

- Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.
- Analyze sales, prospect, and market data to identify trends and improvement opportunities.
- Partner with onsite teams to execute marketing, advertising, and resident retention strategies.
- Ensure model units, amenities, curb appeal, and online presence meet brand standards.

Resident Experience

- Handle escalated resident concerns and ensure timely, professional resolution.
- Support resident events, engagement programs, and service excellence initiatives.
- Promote a customer-first culture focused on retention and satisfaction.

Financial Oversight

- Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.
- Review P&Ls, general ledger activity, and monthly financials with onsite teams.
- Monitor spending, approve expenses within authority, and communicate variances.
- Support capital planning, bid collection, and approvals.

Administration & Compliance

- Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.
- Ensure compliance with company procedures, fair housing, and operational standards.
- Participate in audits, inspections, lender/investor tours, and due diligence activities.

Team Leadership

- Recruit, train, coach, motivate, and manage onsite teams.
- Address performance issues, conduct corrective action, and support team development.
- Foster company culture and core values across the portfolio.

Maintenance & Physical Assets

- Monitor service request performance, unit turns, and preventive maintenance.
- Inspect properties regularly to ensure safety, cleanliness, and asset integrity.
- Identify repair needs, manage bids, and coordinate with Operations and Asset Management.
- Address safety issues and property risks promptly.

Physical Demands:

- Ability to climb up to four flights of stairs to access apartments.
- Ability to walk several acres to tour community.
- Some lifting; up to 25lbs.
- Ability to sit or stand for long periods at a time

Benefits we want to share with you:

- Competitive pay with bonuses
- Medical, Vision, and Dental insurance
- Company-paid life insurance
- 401(k) with immediate vesting
- Paid Vacation & Holidays
- Professional or Industry Certification Reimbursement
- Employee Referral Program
- Apartment Rental Discounts

Your First Week :

- S2 Residential onboarding training program
- Compliance training courses
- Mentorship by peer who has graduated our mentor program