About this role
The Buyer Care Specialist II (BCS) demonstrates a high level of competency and effectiveness when
interacting directly with potential, new, and existing Buyers, as well as IAA colleagues. They will work in
phone/digital channels to ensure a quality experience in every step of the Buyer’s journey, resulting in
increased Buyer satisfaction and account retention for the company. In addition to all foundational
responsibilities, the Buyer Care Specialist II will support the learning of peers (new, developing team
members) by collaboratively responding to requests for assistance, demonstrating effective skills in side-by-sides, and occasionally supporting new hire training.
- Strong operations background and experience
- Able to effectively demonstrate all elements of the job and provide coaching to peers
- Excellent problem-solving skills; consistently helps others
- Excellent judgment and independent decision-making within assigned authority levels
- Able to effectively demonstrate all elements of the job and provide coaching to peers
- Effectively communicates in English (verbal and written), as well as any other language that may
be assigned based on identified competencies (determined and confirmed at time of hire)
- Typical Call center environment
This position is to fill an existing vacancy.