About this role
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Ensure compliance with and completion of all daily operational procedures within the Food and Beverage Department.
- Maintain food and beverage safety and quality standards in accordance with hotel, Shaner, and franchise specifications.
- Follow established departmental standards and procedures to ensure safe and efficient operations.
- Respond to and resolve guest concerns and complaints promptly and professionally to ensure guest satisfaction.
- Maintain effective communication with the General Manager, Department Managers, Supervisors, and fellow associates.
- Maintain cleanliness, organization, and proper sanitation of the outlet and equipment.
- Other duties as assigned.
Responsibilities
The Bartender will be responsible for taking orders, preparing, and serving alcoholic and non-alcoholic beverages, as well as light meals, to guests in a courteous, professional, and efficient manner in accordance with hotel specifications. Responsibilities include maintaining adequate stock and supplies, monitoring inventory, ensuring proper handling and storage of beverages and food products, maintaining the cleanliness of the bar and surrounding areas, and providing exceptional guest service. The ideal applicant will be customer-service oriented, attentive to detail, and committed to creating a positive guest experience while following all applicable alcohol service, food safety, and hotel operating standards.
Qualifications
- Minimum of one year of experience in the restaurant, bar, or Food and Beverage industry preferred.
- Must meet the minimum state age requirement for serving alcoholic beverages.
- Ability to read and interpret documents such as safety rules, operating instructions, and procedural manuals.
- Ability to communicate effectively and professionally with guests, management, and co-workers.
- High school diploma or equivalent preferred; some college education a plus.
- ServSafe certification and/or food safety training preferred.
- Alcohol awareness training, such as TIPS, preferred or required as applicable.
- Familiarity with food and beverage cost controls, inventory management, and responsible alcohol service.
- Ability to accurately perform basic mathematical calculations and handle financial transactions.
- Bilingual English/Spanish skills a plus.
- Knowledge of local activities, attractions, and points of interest appropriate for hotel guests.
Benefits
- Health insurance
- Paid time off
- 8 paid holidays
- Marriott hotel discounts
- 2 complimentary night hotel stays per year at any Shaner Hotel property (based on availability)