Digital Change and Implementation Manager

### Posting ID
PIP11910

On behalf of DWP we are looking for a Digital Change and Implementation Manager for a 12 month (Inside IR35) contract. Hybrid working based in Manchester or Leeds.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

- Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
- Help people to plan and save for later life, while providing a safety net for those who need it now
- Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
- Improve experience of our services while maximising value for money for the taxpayer.

The Digital Change & Implementation Manager will lead the deployment and adoption of the Identity Governance and Administration (IGA) programme, working with business, security and digital teams to ensure new identity governance capabilities are successfully implemented across DWP.

The role will coordinate stakeholder engagement, operational readiness, communications, training and business change activities, while managing implementation risks, issues and dependencies to support successful delivery and benefits realisation.

As a Digital Change and Implementation Manager your main responsibilities will be to:

- Lead the business change and implementation activities for the Identity Governance and Administration (IGA) programme.
- Develop and maintain deployment and implementation plans to support successful delivery and adoption of IGA capabilities.
- Engage and collaborate with business, security, digital and operational stakeholders to ensure readiness for change.
- Coordinate communications, awareness and engagement activities to support business adoption of new identity governance processes and controls .
- Establish and manage implementation risks, issues, assumptions and dependencies, ensuring timely resolution and escalation where required.
- Support the development and management of operational readiness activities and deployment governance requirements.
- Work with delivery teams to understand programme requirements and translate technical change into business implementation activities.
- Coordinate training, support materials and business process updates required to enable successful adoption of the IGA solution.
- Facilitate stakeholder workshops, presentations and decision -making forums to support programme delivery.
- Monitor implementation progress and support the realisation of programme benefits through effective business engagement and change management .
- Promote Agile ways of working and foster collaboration across organisational boundaries to support successful delivery outcomes.

Essential:

- Experience of delivering business change and implementation activities within complex digital or technology programmes.
- Experience of working in Agile delivery environments and supporting iterative service implementation.
- Experience of developing and delivering implementation plans, operational readiness activities and stakeholder engagement approaches.
- Strong stakeholder management skills, with experience of working across organisational boundaries and influencing a range of business and technical stakeholders.
- Excellent communication and facilitation skills, including experience of leading workshops, presentations and business change activities.

Desirable:

- Experience of Identity Governance and Administration (IGA), Identity and Access Management (IAM) or Cyber Security transformation programmes.
- Experience of working within a Government department or large, complex public sector organisation.
- Understanding of GDS standards, service lifecycle phases and digital delivery governance.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a Disability Confident employer, DWP encourage applications from disabled and neurodivergent candidates . Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

Armed Forces Covenant

As a signatory of the Armed Forces Covenant, DWP welcome applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".