About this role
Description
Uncountable is looking for an exceptional account management to join our growing team as an Enterprise Account Manager . This role is ideal for someone who has excelled at managing individual accounts and is ready to own the strategy, and outcomes for our larger customers.
You'll oversee a portfolio of top-tier accounts, and set the standards that shape how Uncountable builds long-term customer partnerships. This is a high-visibility role that requires equal parts relationship-builder and strategic operator.
Experience in account management or customer success functions for analytics products or enterprise software platforms into large organizations is a major plus.
Key responsibilities
- Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
- Own GRR, NRR, and account health across your book of business.
- Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
- Define long-term account approach for renewals, expansion, and complex commercial discussions.
- Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
- Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
- Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
- Drive the pace, priorities, and strategic direction of the AM function as it scales.
Requirements
- 3–6+ years of experience in account management, customer success, or a related field.
- Deep experience leading strategic enterprise accounts and building executive-level partnerships.
- Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
- Comfort working with a technical product, technical buyers/users, and complex implementations.
- Outstanding executive presence and communication skills.
- Excellent analytical and problem-solving abilities.
- A proactive, entrepreneurial mindset with strong ownership instincts.
- Ability to travel 20–30%.
- Experience working with complex, multi-divisional, multi-geographic customers.
Preferred Qualifications
- Passion for science, chemistry, or artificial intelligence.
- An aptitude for statistics, mathematics.
- Experience scaling an account management or customer success team at a growth-stage company.
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Compensation
Base Salary £90K – £120K • £30K – £50K Commission