Director of Outreach

Job Type
Full-time

Description

Job Overview

To ensure empowerment-based, best practice participant services are provided to Outreach participants. Plans, develops, and manages Outreach programs, including Tampa Outreach, Plant City Outreach, and SafeNet. This position is highly visible in the community and requires a high level of professionalism and the ability to establish and maintain relationships with other agencies and funders.

Responsibilities and Duties

· Responsible for overseeing and managing participant service in compliance with organizational policies and procedures, contracts, funder and certification standards, and applicable laws.

· Responsible for overseeing and ensuring fiscal and programmatic targets are met for

· direct-service programs.

· Responsible for ensuring all program file management systems are maintained by auditing and reviewing file documentation, closing files and managing advocate file case load.

· Is responsible for the Outreach Appointment calendar. Is responsible for ensuring this is maintained accurately by reception staff so that all outreach appointments and advocate schedules are in compliance with program standards.

· Ensures all participant grievances or concerns are handled according to agency policy and practices.

· Plans and develops programs; reviews programs to evaluate their effectiveness and efficiency, recommends program changes.

· Completes monthly data entry, statistical reporting, and billing for various funders of multiple programs managed.

· Designs, implements, and monitors outcome measures and quality improvement plan.

· Directly supervises the Outreach Advocates, Hotline and Reception, Interns and Volunteers.

· Manages the relationship with the Clerk’s Office regarding the filing of Injunction for Protection petitions.

· Works closely with other Spring programs and managers to reduce barriers for survivors and ensure services are accessible.

· Hires and trains Outreach staff.

· Attends and participates in all required internal and external agency meetings such as Quality Assurance, Risk Management, Program Team meetings and Directors and Chiefs meetings.

· Leads the Outreach Team with competence.

· Develops, implements, and oversees internship programs with universities in the community; supervises student interns.

· Assists with staff development and staff trainings.

· Performs other related duties as assigned.

· Manages relationships with other community agencies, including funders.

· Attends community meetings to represent The Spring.

· Coaches and develops staff.

· Participates in and contributes to agency Leadership Team.

· Strong organizational and critical thinking skills.

· Manages Outreach office space including scheduling with vendors, maintenance requests, and addresses phone and IT issues to ensure safety standards are met.

Occasional duties or projects which may be performed at irregular intervals:

· Conducts training and presentations in the community.

· Represents the agency at various community meetings.

· Collaborates with other groups/agencies to meet participant needs.

· Oversees WS documentation.

· Provides input and program information to the grant writing team.

Accountability: Areas in which the position is accountable/responsible

· Budget : Accountable for overseeing budgets for Outreach programs.

· Records : Accountable for accurate data collection and programmatic reporting for Outreach programs.

· Policy Planning and Development : Accountable for policy planning and development for Outreach programs.

Supervision Responsibility:

· Direct supervisory responsibility: Outreach Advocates, Additional program management and/or supervisory responsibilities may be assigned based on agency need.

Business-Related Contacts:

· Funders, partner agencies, organizations, professionals in the community, and universities.