Sr Implementation Solution Consultant

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the team

The team helps customers implement, configure, validate, and launch UKG solutions across Benefits Administration, Talent Management, Talent Acquisition, and other technical system areas. You’ll collaborate with customers, Professional Services and Launch teams, Support, Technical teams, and other internal partners to deliver effective solutions and positive customer outcomes.

About the role

As a Senior System Consultant, you’ll lead and support customer implementations from requirements gathering through configuration, testing, validation, and launch. You’ll translate business needs into effective system solutions, provide consultative guidance, manage project milestones, and help customers prepare for a successful launch.

Depending on your product and project assignments, you may also support Benefits Open Enrollment renewals, post-live configuration, system update projects, quality assurance, and cross-product requirements. As a senior member of the team, you’ll serve as a trusted resource for customers and internal partners while managing multiple priorities with ownership and sound judgment.

What you’ll do:

- Lead and support the implementation, configuration, testing, and launch of assigned UKG solutions, including Benefits Administration, Talent Management, and Talent Acquisition.

- Partner with customers and internal teams to gather, document, and translate business and configuration requirements.

- Provide consultative guidance throughout the project lifecycle and recommend solutions that align with customer needs.

- Manage projects from requirements gathering through configuration, customer validation, and launch.

- Coordinate solution setup, configuration, testing, and quality assurance activities.

- Identify and address functional, technical, and configuration requirements that could affect project milestones or launch readiness.

- Communicate project status, risks, dependencies, outstanding requirements, and deliverables to customers and stakeholders.

- Maintain accurate project documentation in designated systems, including Salesforce where applicable.

- Support post-live configuration, system updates, Benefits Open Enrollment renewals, and other assigned projects.

- Collaborate across product and functional teams when projects involve integrations, dependencies, or multiple UKG solutions.

- Identify project risks early and take action to help prevent unnecessary customer escalations.

- Share product and implementation expertise with consultants, internal teams, and customers.

- Maintain knowledge of assigned UKG products, implementation practices, and evolving functionality.

About you

Basic qualifications:

- 5 or more years of experience in Human Resources, Human Capital Management, HR technology, SaaS implementation, Benefits Administration, Talent Management, Talent Acquisition, or a related field.

- 5 or more years of experience in system implementation, configuration, consulting, or customer-facing technology services.

- Demonstrated experience gathering customer requirements and translating business needs into system configurations or solutions.

- Experience managing multiple customer projects, priorities, and deliverables within established timelines.

- Strong customer service, communication, organizational, analytical, problem-solving, and follow-up skills.

- Ability to set and manage customer expectations, navigate competing priorities, resolve conflict, and make sound decisions independently.

- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Preferred qualifications:

- Experience implementing or supporting Benefits Administration, Talent Management, Talent Acquisition, or other Human Capital Management solutions.

- Experience with UKG solutions.

- Understanding of cross-product integrations, product dependencies, and how configuration decisions affect an HCM ecosystem.

- Benefits Administration, Benefits Open Enrollment, Health and Welfare, or related benefits configuration experience.

- Talent Management or Talent Acquisition implementation or configuration experience.

- Payroll or broader Human Resources technology experience.

- Experience with PlanSource or another third-party Benefits Administration solution.

- Strong project management experience with a demonstrated ability to drive results across internal and external teams.

- Bachelor’s degree in Business, Human Resources, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience.

- Relevant certifications such as CEBS, GBA, PHR, SPHR, SHRM-CP, or SHRM-SCP.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .

The pay range for this position is $83,500 to $119,050. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits