About this role
The Assistant Maintenance Manager supports the Maintenance Operations Manager in running parking maintenance and day-to-day operations across Town Center and the Oceanfront. The role handles client and customer parking requests, manages Town Center vendors and administration, and keeps facilities safe, clean, and well run through inspections, training, and performance tracking.
As a primary contact for staff, stakeholders, and guests, the manager represents PCI Municipal Parking and the City of Virginia Beach with professionalism and strong customer service.
Operations & Team Leadership
- Lead daily operations for maintenance, enforcement, ambassador, and supervisor teams, including shift coverage, briefings, and priorities.
- Set consistent operating practices across facilities and resolve staff and guest concerns promptly.
Maintenance & Work Orders
- Prioritize, assign, and track preventive and corrective work orders based on urgency and staff availability.
- Inspect garages, lots, and equipment; document deficiencies and follow repairs through to completion.
- Maintain tools, supplies, and the vehicle fleet; coordinate with vendors and the Maintenance Operation Manager.
Safety & Incident Response
- Identify and correct hazards to employees and the public; escalate urgent issues.
- Ensure timely reporting of incidents, claims, and work-related injuries per triage procedures.
Planning & Reporting
- Track and report KPIs: maintenance completion, staffing, and service quality.
Qualifications
- ## Required
- Preferred: PTMP/CPP or comparable parking-industry certification.
- 2+ years of parking experience and 2+ years of management experience.
- 3+ years of custodial/maintenance experience, including 1 year supervising (equivalent training and experience considered).
- Valid drivers license and acceptable driving record.
- ## Skills & Knowledge
- Parking operations, and preventive maintenance practices; safe use of hand and power tools.
- Sound judgment, problem-solving, attention to detail, and composure under pressure.
- Proficiency in Microsoft Office and Google email/calendar; comfortable with radios and operational software.
- Working Conditions
- Outdoor work in varied weather, with field support as operations require.
- Availability for special events, emergencies, weekends, holidays, and extended hours as needed.