Commercial Operations Apprentice

Job Title: Commercial Operations Apprentice Location: DLF Cyber Hub, Gurugram

Program Duration: 12-Month Apprenticeship

Schedule: We are hiring 3 Commercial Operations Apprentices , each aligned to a different sales region. One apprentice will support the APAC region and work primarily during Australia/APAC business hours , one apprentice will support the EMEA region and work primarily during UK business hours , and one apprentice will support the North America region and work primarily during Eastern Time (ET) business hours . To support collaboration, learning, and cohort development, all apprentices will also work a designated block of India business hours one day per week to participate in training, mentoring, and apprenticeship program activities. exact schedule will be confirmed at time of offer, should you be selected for the role
About the Program
The Eptura Apprenticeship Program is designed to provide recent graduates and early-career professionals with meaningful, hands-on experience within a global SaaS organization. Throughout this 12-month program, apprentices will receive mentoring, structured learning opportunities, and exposure to commercial operations and sales processes.

Eligibility
To be considered for this apprenticeship, candidates must:

- Have completed a Bachelor's degree within the past two years
- Have no more than two years of professional work experience
- Be legally eligible to participate in an apprenticeship program in India
Shape the Future of Work with Eptura
At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

Role Overview

The Commercial Operations Apprentice supports Eptura's sales organization by assisting with customer transactions, quote preparation, contract administration, and order processing activities.

This role helps accelerate customer responsiveness while allowing sales representatives to focus on larger and more strategic opportunities.

Responsibilities

- Create sales quotes within Salesforce and related business systems
- Support small customer transactions and commercial requests
- Assist customers with license additions, upgrades, and other routine commercial activities
- Generate pricing requests using established approval processes
- Coordinate contract preparation and customer documentation
- Send agreements for signature and track completion status
- Support order processing and transaction fulfillment activities
- Maintain accurate customer and opportunity information within Salesforce
- Partner closely with Account Executives, Customer Success Managers, Deal Desk, and Finance teams
- Ensure data quality and adherence to established sales processes
- Participate in apprenticeship learning programs, coaching sessions, and development activities
What You'll Learn
- SaaS sales processes
- Salesforce CRM
- Commercial operations and deal administration
- Quote-to-cash lifecycle
- Customer communication best practices
- Contract and pricing fundamentals
- Cross-functional collaboration in a global organization

About You

- Degree in Business, Commerce, Economics, Marketing, Communications, or a related field
- Strong attention to detail
- Excellent written communication skills
- Comfort working with systems and technology
- Strong organizational and time management skills
- Ability to work independently and manage multiple priorities

Benefits

- Monthly stipend of 21,000 INR
- Health Insurance fully paid – Self
- 13 Public Holidays
- Hybrid working policy
- Exposure to the latest trends and technologies in the SaaS industry.
- Mentorship from global experienced professionals in the sales, renewals and customer success fields.
- Potential for career advancement based on performance and dedication.

Eptura Information:

- Follow us on Twitter | LinkedIn | Facebook | YouTube
- At Eptura, we believe strong teams are built through collaboration, flexibility, and a range of perspectives grounded in skill and experience. We strive to create an environment where people can do their best work, contribute meaningfully, and grow alongside our business.

Our Approach to AI

At Eptura, we believe AI will increasingly shape how work gets done. We are looking for people who are curious about that future and excited to learn how to use AI responsibly alongside human judgment, creativity, critical thinking, and collaboration.

You do not need to arrive as an AI expert. We are looking for someone with the curiosity to learn, the confidence to experiment responsibly, and the mindset to continuously ask: Is there a smarter way to do this?

After the Apprenticeship

The apprenticeship is a 12-month development program . Successful completion does not guarantee permanent employment; however, apprentices may be considered for future opportunities based on performance, business needs, and the availability of approved positions.