About this role

Job Description

- Service Manager JD 2025.pdf (https://leonardcheshire.avature.net/careersmarketplace/JobDetail/974/attachment/cbcbf67a-2743-4c96-be74-48ca3f32771d)

Full Time | 35 hours per week | £36,000 - £42,000 per year | Cheshire House - Inverness

A Home, Not Just a Service

Cheshire House is home up to 16 adults with physical and or learning disabilities. E veryone has their own individual flat with a lounge, bedroom, bathroom and kitchen. We’re surrounded by beautiful parkland and are within walking distance of Inverness city centre.

As part of our committed team, you’ll lead with empathy and professionalism to create a culture within the service where every person can thrive. Ideally having a strong background in managing care and support services. You'll be able to hit the ground running and champion the initiatives presented by our dedicated and passionate team.

Your Working Hours

35 hours per week – Monday to Friday

(You will be part of a national on-call rota four times per year)

Flexibility is required to work weekends as required to meet service needs.

Why You’ll Love Working Here

As part of Leonard Cheshire, you’ll be supported to grow, develop, and thrive in a role where your leadership really matters. Alongside a competitive salary, we offer an excellent benefits package, including:

- Stream – access up to 40% of your earned pay before payday
- Free Blue Light Card – enjoy exclusive discounts and perks
- Free PVG membership
- Excellent contributory pension scheme with 3x salary life cover
- Generous annual leave with the option to buy and sell leave
- Cash Health Plan – claim back dental, optical, and other costs
- Comprehensive training and recognised qualifications
- Career development through apprenticeships and leadership pathways
- Cycle-to-work scheme
- Employee Assistance Programme – 24/7 wellbeing support

What You’ll Do

As Service Manager, you’ll provide strong, inspiring leadership to a talented care team. You’ll ensure the service operates safely, compassionately, and effectively – creating a culture where everyone can succeed.

Your responsibilities will include:

- Providing strong, visible leadership by setting a clear vision, establishing high standards and inspiring a motivated team to deliver an excellent service.
- Leading through change and driving continuous improvement , identifying opportunities to strengthen service delivery, improve quality and achieve the best possible outcomes
- Taking ownership of quality and compliance , ensuring the service meets standards of the care inspectorate, regulatory requirements and all statutory obligations.
- Championing person-centred care , ensuring residents’ needs, choices, dignity and independence remain at the heart of everything the service does.
- Creating a positive and accountable culture , empowering colleagues, setting clear expectations and ensuring everyone takes pride in their contribution to the service.
- Maintaining strong clinical and operational oversight , promoting best practice, managing risk and ensuring safe, consistent and high-quality care.
- Building effective external relationships with families, professionals, commissioners and other stakeholders to strengthen partnerships and enhance the service’s reputation.

What Helps You Shine Here

- Level 5 Diploma in Leadership for Health and Social Care (or willing to work towards)
- Proven leadership and management experience within a care environment, with the ability to lead a service confidently and effectively
- Strong leadership presence and people-management skills, with the confidence to motivate, develop and hold teams accountable while creating an inclusive and supportive working environment.
- A track record of driving service improvements, managing change and delivering measurable improvements in quality and performance.
- A sound understanding of safeguarding, regulations, regulatory compliance and best practice in health and social care.
- Competent in budget management and service operations

If you’re an experienced, confident manager who can lead by example, inspire their team and create a positive, supportive culture where people feel valued and motivated to deliver their best, we'd love to hear from you.

About Leonard Cheshire

For over 75 years, we’ve been supporting disabled people to live, learn, and work as independently as possible. We provide specialist support across residential care, supported living, and respite services for people with physical disabilities, acquired brain injuries, sensory impairments, and learning disabilities.

Our goal is simple: to create welcoming, safe, and empowering spaces that feel like home – giving people real choice and control over their lives.

Ready to apply?

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with disabilities and will support your requirements for reasonable adjustments wherever possible.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post, and references will be obtained for all roles.

Visa sponsorship is not available at this time. Applicants must have the unrestricted right to work in the UK at the time of application. We are unable to progress applications from candidates who require sponsorship or are awaiting a visa decision.

LCMANAGEMENT