Duty Manager, Passenger Service

Menzies AviationDenver, ColoradoOn-siteFull-timeMid level, 2–5 yearsListed 5 hours ago

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About this role

Duties and Responsibilities:

- Prepare customer airline reports in line with their requirements;

- Build strong relationship with all customer airlines and deliver a customer focused operation;

- Ensure adherence to all regulatory requirements for all relevant authorities;

- Ensure that airline customer standards are maintained and raised by continuous improvement;

- Encourage, manage and develop Menzies Aviation staff in all aspects of the business;

- Control resource and cost allocation within budgetary restraints;

- Conduct performance evaluations;

- Obtain GSC certification

Required Skills:

- Previous management experience and a demonstrable track record of passenger services success;

- Excellent communication skills;

- Ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers;

- Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures;

- Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances;

- Must be able to lift at least 70 pounds on a continuous basis.

- Must pass an FBI background check and obtain a custom seal;

- Must pass drivers test with the Department of Airports and obtain a drivers license to drive on Airport Operational Area (AOA);

- Must pass a pre employment drug test;