AVVC Engineer

The position will work closely with Service Delivery Managers, Operations Teams, customers, third-party vendors, and globally dispersed support teams to deliver a high-quality AVVC service. The role requires strong troubleshooting capabilities, hands-on support experience, and the ability to perform onsite diagnostics, hardware replacement, configuration, administration, and user support activities.

- BOSIET (Basic Offshore Safety Induction and Emergency Training) certification or willingness to achieve.
- MIST (Minimum Industry Safety Training) certification or willingness to achieve.
- Minimum 3 years’ experience supporting meeting room technologies, unified communications, video conferencing, or professional AV systems.
- Experience supporting Microsoft Teams Rooms environments and associated administration tools.
- Experience supporting room-based video conferencing, digital signage, IPTV, and room booking systems.
- Experience supporting AV control systems, audio processing, signal distribution, and room integration technologies.
- Practical experience diagnosing and resolving faults affecting cameras, microphones, speakers, displays, touch panels, codecs, control systems, and presentation equipment.
- Experience supporting executive meeting rooms and business-critical conferencing facilities.
- Experience working within ITIL Incident, Problem, Change, and Service Request Management processes.
- Experience working within a customer-facing support environment.
- AVIXA CTS or CTS-I certification preferred.
- Microsoft Teams Rooms administration knowledge or relevant certification preferred.
- CCNP Collaboration or equivalent unified communications experience would be advantageous.
- Vendor-specific training or certification in Yealink, Extron, Exterity/VITEC, Condeco/Eptura, or Crestron technologies would be advantageous and may be required where applicable to system administration access.

Knowledge, Skills, Abilities, and Other Characteristics

- Strong customer orientation with excellent client-focused communication skills.
- Excellent troubleshooting, fault-finding, and problem-solving capabilities.
- Strong understanding of audio visual, video conferencing, unified communications, and collaboration technologies.
- Ability to diagnose issues across hardware, software, network, configuration, and user-experience layers.
- Comfortable performing hands-on onsite support, equipment replacement, cabling checks, and physical installation activities.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Strong organisational, record-keeping, and documentation skills.
- Works effectively within local and remote support teams.
- Demonstrates ownership and accountability for service delivery outcomes.
- Maintains a professional and customer-focused approach at all times.
- Adapts well to changing priorities and operational requirements.
- Strong commitment to continuous learning and professional development.

Travel

• Willing to travel locally within Angola, offshore, and internationally as required.

How to Apply:

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company. To apply, click 'Apply Now'.