About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
What you will have an opportunity to do:
Paradise Pool is our family friendly pool with an incredible triple 65 feet water slide, 15 indoor air-conditioned cabanas, and a swim up bar. The Saguaro Pool is our adult pool for 21+ serving as a refreshing oasis and chic gathering space. The contemporary yet tranquil setting has 8 private cabanas, 5 daybeds, and a bar. Both pools serve artfully crafted cocktails and a fresh eclectic cuisine.
The Pool Concierge is responsible for providing exceptional service at every opportunity specifically while selling merchandise and communicating with every guest and each co-worker. Support the pool servers with the day-to-day service of food and beverage items at the main pool complex and perimeter pools. In addition, this position assists in maintaining the overall appearance and organization of the pool.
Essential Functions
- Responsibilities include greeting and checking in guests of Paradise/Saguaro Pools, answering all guest questions and requests in a prompt, courteous and friendly manner, making reservations and selling retail merchandise.
- Set up all cabanas and concierge desk daily according to the standards set forth in training manual.
- Actively partake in pool/cabana cleanliness and straightening of merchandise at opening and close of business daily.
- Prepare cabana guests lists for the restaurant staff with accurate pricing name and guest rooms if any.
- Answer phones, assist in taking special customer orders, and ring in sales.
- Regularly tour and inspect perimeter areas of the pool area and straighten furniture and other fixtures while maintaining cleanliness as necessary.
- Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.
What are we looking for?
EDUCATION
- High school diploma or general education degree (GED)
EXPERIENCE
- Previous customer service or hospitality experience.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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