Senior Enterprise Applications Engineer

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team team as a Senior Enterprise Applications Engineer located in our Atlanta office.

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in our Atlanta office on a hybrid basis. This role reports to the Deputy Chief Information Officer.

Position Summary:

The Senior Enterprise Applications Engineer is a technical owner for business-critical legal and enterprise applications operating across on-premises, cloud, and hybrid environments. The role engineers, administers, integrates, secures, and supports platforms used by attorneys and business professionals, with particular emphasis on financial management, time entry, risk and compliance, workflow, collaboration, and reporting systems. The engineer works across applications, databases, identity, infrastructure, integration, and vendor boundaries to maintain reliable services and deliver technology initiatives. This position combines hands-on engineering with technical leadership. It requires strong ownership of complex issues, disciplined lifecycle management, clear documentation, and effective partnership with Technology teams, business stakeholders, software vendors, and consultants.

Key Responsibilities:

- Owns assigned enterprise applications throughout their lifecycle, including technical discovery, architecture, configuration, implementation, testing, deployment, monitoring, optimization, upgrades, patching, migration, and retirement.
- Engineers and supports law firm platforms such as iManage or NetDocuments; Intapp applications; Aderant or Elite financial systems; BigHand; Litera; Emburse/Chrome River; time-entry, document-production, records, workflow, and related legal technology products.
- Administers and troubleshoots client/server, web, SaaS, and hybrid applications and their supporting components, including Windows Server, web services, scheduled services, certificates, authentication, file systems, databases, and cloud connectors.
- Serves as an escalation point for incidents that cross application, Microsoft SQL Server, integration, identity, endpoint, network, security, infrastructure, and vendor boundaries.
- Administers Microsoft SQL Server and Azure SQL components supporting enterprise applications, including connectivity, permissions, jobs, backups and restores, queries, stored procedures, reporting, performance analysis, and data integrity activities.
- Configures and supports identity and access controls using Active Directory, Microsoft Entra ID, SSO, SAML/OIDC, MFA, service accounts, role-based access, ethical walls, least privilege, and application-specific security models.
- Plans and executes application upgrades, cloud migrations, consolidations, and new implementations. Coordinates prerequisites, test plans, change records, validation, rollback, communications, and production-readiness reviews.
- Partners with Information Security, Infrastructure, Cloud, Network, Endpoint Engineering, Service Desk, Finance, Accounting, Records, Risk, Knowledge Management, and other business teams to deliver secure and supportable solutions.
- Monitors application health, interfaces, batch jobs, synchronization, capacity, performance, logs, backups, and vendor service status. Develops alerts and operational checks that identify failures before they affect business operations.
- Uses PowerShell and SQL automation for repeatable administration, validation, deployment, reporting, and support tasks. Reduces manual work while maintaining appropriate controls, logging, and recoverability.
- Applies secure engineering practices to application configurations and integrations, including vulnerability remediation, TLS certificates, encryption, secrets management, audit logging, data protection, business continuity, and disaster recovery.
- Manages technical relationships with software vendors and implementation partners. Open and drive support cases, evaluate proposed changes, review technical documentation, coordinate maintenance, and hold vendors accountable for resolution.
- Develops and maintains architecture diagrams, configuration standards, support runbooks, installation records, test evidence, known-error articles, recovery procedures, and knowledge-transfer materials.
- Participates in project planning, effort estimation, technical design reviews, change control, incident response, and problem management. Provide practical recommendations based on operational risk, supportability, security, and business value.
- Creates and delivers presentations to technical and non-technical audiences, appear on camera for meetings with colleagues and vendors, and perform other duties as assigned.
- Participates in an on-call or escalation rotation and perform planned work outside normal business hours when required for maintenance, deployments, or critical incidents.

Qualifications:

Skills & Competencies

- Strong knowledge of enterprise application engineering and support in on-premises, SaaS, cloud-connected, and hybrid environments.
- Strong experience with legal technology ecosystems, including, financial management, time entry, new business intake, conflicts, document management, ethical walls, records, document production, workflow, and attorney productivity platforms.
- Solid Microsoft SQL Server skills using SSMS and T-SQL, including troubleshooting, security, SQL Server Agent, backup and recovery, performance, reporting, and support for application databases. Azure SQL experience is desirable.
- Working knowledge of Microsoft 365, Microsoft Entra ID, Active Directory, Group Policy, SharePoint, Intune, Windows Server, and modern authentication. Experience with Azure or other cloud services is desirable.
- Proficiency with PowerShell and experience automating administrative, monitoring, testing, and deployment tasks. Familiarity with APIs, JSON/XML, REST/SOAP, middleware, and secure file transfer is desirable.
- Good understanding of DNS, DHCP, IP addressing, subnets, VLANs, load balancing, proxies, firewalls, TLS certificates, service accounts, MFA, Zero Trust, endpoint security, and EDR as they affect enterprise applications.
- Ability to map complex application dependencies and data flows, assess downstream impact, and troubleshoot systematically across multiple technology layers.
- Knowledge of application lifecycle management, ITIL practices, release and change management, incident and problem management, testing, configuration management, business continuity, and disaster recovery.
- Excellent written and verbal communication skills, including the ability to explain technical concepts and risk to attorneys, business professionals, Technology leadership, vendors, and consultants.

- Strong project management, organizational, analytical, and decision-making skills; remains calm and effective during major incidents.

Education & Prior Experience

- Bachelor’s degree in information systems, computer science, engineering, or a related discipline, or equivalent practical experience.
- 15+ years of experience engineering, administering, integrating, or supporting enterprise applications.
- Experience serving as a senior technical resource for business-critical applications and integrations in a complex, multi-office environment.
- Law firm or professional services experience strongly preferred. Direct experience supporting attorneys, Finance, Accounting, Billing, Records, Risk, or other legal business functions is highly desirable.
- Hands-on experience with one or more major legal platforms, such as iManage, Intapp, Aderant, Elite, BigHand, Litera, Emburse/Chrome River, or comparable products.
- Demonstrated experience with application upgrades, migrations, cloud transitions, integrations, production implementations, and Tier III problem resolution.
- Microsoft, ITIL, SQL, Azure, or relevant vendor certifications preferred.
- Ability to work evenings and weekends for planned maintenance and critical incidents and to coordinate work across time zones when business needs require.
- Law firm or professional services firm experience highly desired; ability to work evenings and weekends for planned maintenance and critical incidents.

Physical Requirements:

- While performing the duties of this job, the employee is occasionally required to move from workstation or desk, throughout the work area to work independently or with a team, to meet with colleagues or supervisor and retrieve work assignments.
- This position may also be sedentary and require the employee to sit for extended periods of time.
- Requires manual dexterity to dial a telephone, enter data into a computer, handle objects and operate tools.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.