Assistant Manager

Key Responsibilities
Restaurant Operations & Leadership
• Support the General Manager in overseeing daily restaurant operations.
• Lead and motivate Front of House (FOH) and Back of House (BOH) teams.
• Maintain high standards for food quality, cleanliness, hospitality, and service.
• Ensure opening, closing, and shift procedures are completed accurately.
• Maintain a strong leadership presence on the restaurant floor.
• Enforce company policies consistently and fairly.

Team Development & Accountability
• Recruit, train, coach, and develop team members.
• Conduct daily pre-shift meetings to communicate goals and expectations.
• Provide ongoing performance feedback and recognition.
• Promote teamwork, professionalism, and a positive workplace culture.
• Hold employees accountable for performance, appearance, attendance, and service standards.
• Identify and develop future leaders within the organization.

Guest Experience & Hospitality
• Lead by example in delivering exceptional guest service.
• Resolve guest concerns professionally and promptly.
• Maintain restaurant appearance, cleanliness, and dress code standards.
• Monitor service speed, accuracy, and overall guest satisfaction.
• Build lasting relationships with guests and the community.

Financial Performance & Business Results
• Assist with labor scheduling, productivity, and labor cost management.
• Understand restaurant sales, food costs, and operating expenses.
• Monitor waste, inventory, and cost-control opportunities.
• Help achieve daily sales and profitability goals.
• Support restaurant marketing, promotions, and sales-building initiatives.

Systems & Operational Compliance
• Utilize Toast POS for restaurant operations and reporting.
• Complete and verify daily operational checklists through JOLT.
• Support inventory management and reporting through Restaurant365 (R365).
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Maintain accurate operational records and reporting.

Qualifications
• Previous restaurant management or supervisory experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to coach, motivate, and hold team members accountable.
• Understanding of restaurant financial performance, labor management, and food costs.
• Passion for hospitality and delivering outstanding guest experiences.
• Ability to work in a fast-paced, high-volume restaurant environment.
• Willingness to work flexible schedules, including evenings, weekends, and holidays.
• Strong problem-solving skills and a positive, solutions-focused attitude.
• Experience with Toast, JOLT, or R365 is a plus.

Our SHINE Core Values
At Happy Day Restaurants, our leadership philosophy is built around five core values:
• S – Servant Leadership: Lead by example, serve others, and empower team members to succeed.
• H – Heart: Demonstrate compassion, sincerity, gratitude, and trust.
• I – Inspired: Bring enthusiasm, creativity, and motivation to the workplace.
• N – Network: Build strong relationships, encourage teamwork, and share resources.
• E – Excellence: Pursue high standards, professional mastery, and continuous improvement.

We expect our Assistant Managers to demonstrate these values every day through their actions, decisions, and leadership.
Benefits & Opportunities
• Competitive compensation based on experience.
• Health and dental benefits for eligible employees.
• Paid vacation for eligible employees.
• Career advancement and leadership development opportunities.
• Supportive, team-oriented work environment.
• Opportunity to grow into a General Manager position.

Who We're Looking For
We want a leader who:
• Leads from the front, not from the sidelines.
• Takes ownership and responsibility for results.
• Is comfortable making decisions and holding standards.
• Has a passion for developing and recognizing people.
• Understands that great hospitality begins with a great team.
• Leads with integrity, consistency, and a strong work ethic.