ISG Logistics Solutions Specialist

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Key Responsibilities:
- Coordinate daily transportation and shipment activities between manufacturing, warehouse, carrier, customer fulfillment, and customer teams.
- Manage collection and delivery requirements, ensuring factory readiness is aligned with carrier schedules and customer expectations.
- Monitor shipments in transit using GPS and other tracking tools, proactively identifying delays or potential delivery issues.
- Troubleshoot transportation, warehouse, customs, and delivery issues and coordinate with the appropriate stakeholders to drive resolution.
- Support domestic U.S. transportation as well as international import and export shipments.
- Prepare, review, and manage shipping documentation, including commercial invoices, packing lists, customs documentation, and other required trade documents.
- Work closely with carriers, freight forwarders, customs brokers, and internal operations teams to support successful shipment execution.
- Ensure proof of delivery is obtained and complete shipment closeout activities.
- Maintain shipment data, reporting, and forecasts using Excel and other business systems.
- Analyze transportation and logistics data to identify issues, trends, and opportunities to improve execution.
- Provide clear and timely communication regarding shipment status, delays, risks, and resolution plans to internal teams and customer stakeholders.
- Support logistics and transportation activities associated with integrated server rack production at the Whitsett facility.
Basic Qualifications:
- 3+ years of relevant experience in logistics, transportation, freight forwarding, supply chain, or a related field.
- Bachelor’s degree in Supply Chain Management, Logistics, Business, Operations, or a related field. Significant relevant logistics and transportation experience may be considered in lieu of a degree.
- Experience coordinating domestic U.S. transportation and carrier operations.
Preferred Qualifications:
- Knowledge of international shipping, including import/export processes and customs requirements.
- Experience working with shipping documentation such as invoices, packing lists, and customs documentation.
- Strong Microsoft Excel skills, including spreadsheet management, pivot tables, reporting, forecasting, and data analysis.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve time-sensitive transportation issues.
- Excellent written and verbal communication skills with the ability to collaborate effectively across manufacturing, warehouse, transportation, customer, and fulfillment teams.
- Ability to manage multiple shipments, priorities, and operational issues in a fast-paced environment.
- must be located within reasonable commuting distance of the Whitsett/Morrisville, North Carolina area and able to visit the Whitsett facility as business needs require.
- Experience working within a freight forwarding, transportation, manufacturing, or high-volume logistics environment.
- Experience coordinating international shipments and working with customs brokers and freight forwarders.
- Familiarity with SAP or similar ERP systems.
- Experience supporting complex or high-value technology, server, manufacturing, or customer fulfillment operations.
- Demonstrated ability to work across multiple organizations and stakeholder levels in a customer-focused environment.

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