About this role
Care Coordination Case Manager
📍 Baltimore, Maryland
💰 $23.00-$25.00
🕒 Full-Time | Shifts: 9:00AM-5:00PM| Weekdays
Travel up to 70%
Being the Leader Communities Need in Moments of Crisis.
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About Us
CarePoint Response (CPR) is a nationally recognized nonprofit and Baltimores only comprehensive crisis response system. Since 1992, weve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.
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The Opportunity
We are seeking a Care Coordination Case Manager to support and empower participants and families enrolled in Targeted Case Management (Adults) and Care Coordination (Youth) programs. This role partners closely with individuals experiencing complex psychosocial challenges, including transitions from psychiatric hospitalization, involvement with law enforcement, and engagement with the Department of Human Services. The Case Manager works collaboratively with participants to connect them to community resources that promote recovery, stability, and overall well-being. Services are provided in the least restrictive environment, requiring flexibility and community-based engagement. This position reports directly to the Program Manager and plays a vital role in helping individuals and families successfully integrate into the community with an improved quality of life.
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What Youll Do
Provide services in the least restrictive environment, case managers will be required to meet participants where they are meeting with them in their home or
other identified community setting
Maintain a case load of TCM/CC participant clients and provide specialized intensive case management services as needed
Provide linkages to care and other community resources and supports to assist participants in maintaining recovery and preventing entrance into the criminal
justice system
Maintain a schedule with the ability to be flexible with hours when necessary, depending on the needs of participants being served
Maintain collaborative relationships with community partners and support service
agencies.
Provide transportation to participants for appointments when necessary
Complete timely and accurate documentation
Complete outcome tracking forms for caseload of participants
Complete Insurance/ Medicaid Authorizations for caseload
Attend weekly Care Management meetings to discuss the progress of TCM/CC participants
Attend trainings and conferences as needed to improve program skills
Additional responsibilities as determined by the Program Manager
Qualifications
Education:
- Bachelor's degree in social work, psychology, or a related human service field from an accredited college.
Experience:
- Experience working with individuals with mental illness, addiction and/or co-occurring disorders is given priority. Preferred experience working with youth and family services.
Additional:
- Valid and unrestricted drivers license, Required
- Proficiency with Microsoft Office Suite Products, Required
- Proficiency and familiarity with EHR/EMR systems, Preferred
Credentials:
- Mental Health First Aid Certification, Preferred
Physical Demands:
- Prolonged periods of sitting at a desk or computer workstation.
- Prolonged periods of standing, bending, and reaching.
- Must be able to lift weights up to 50 pounds at times.
Psycho-Social Demands:
- Seeks guidance/help proactively to support safety and quality care.
- Demonstrates skill of distress tolerance to maintain calm and safety.
- Models positive regard with all members of the community of care.
- Establishes and maintains interpersonal boundaries.
- Maintains personal and situational awareness through self-reflection.
- Practices ethical, evidence-based, and person-first decision-making.
Why Join CPR
🏥 Medical, Dental, and Vision Insurance.
💼 403(b) Retirement Plan.
🌴 Generous PTO – Vacation, Sick, Personal, and Holidays.
📚 Tuition Reimbursement & Professional Development Support.
💙 Be part of an innovative, impact-driven team shaping the future of crisis care.