Customer Support Specialist

Join the team at Prescott’s Med — where quality meets care.

Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team.

This position will support Washer Solutions, a subsidiary of Prescott’s Med.

The Customer Support Specialist keeps orders moving smoothly between vendors, technicians, and customers. In this role, you’ll process sales orders, manage daily purchase order processing and follow-up, maintain accurate sales and work order statuses, and coordinate returns and account updates. You’ll also provide backup support to the Administrative Support and Fulfillment teams, helping ensure continuity and prevent delays across daily operations.

Responsibilities

- Process sales orders, create pick tickets and purchase orders as needed, and ensure all purchase orders are processed accurately and on time.
- Monitor open purchase orders daily, update notes on outstanding parts and estimated receipt dates, and resolve pricing discrepancies in collaboration with Parts Specialists.
- Maintain accurate sales order and work order notes, including order status, tracking information, and estimated delivery dates; update website orders with corresponding information.
- Manage customer and vendor return merchandise authorizations (RMAs) from initial request through credit or replacement.
- Maintain accurate customer and vendor account information, including contact and address updates, and complete required account setup and maintenance documentation.
- Provide backup and coverage for the Administrative Support Specialist and Fulfillment Specialist.
- Assist the General Manager and Director of Operations with projects and other operational needs as assigned.

Requirements

- High school diploma or GED required.
- 2+ years of experience in customer service, order processing, purchasing or a similar operations support role.
- Working knowledge of purchase orders, sales orders and the order-to-delivery process.
- Experience with an inventory or order management system (ERP).
- Proficiency with Microsoft Office, especially Outlook and Excel.

Preferred:

- Associate's degree in business or a related field.
- Experience with SOS Inventory or a comparable system.
- Background in parts, service, field technician or distribution environments.
- Experience managing e-commerce or website orders.

Pay Range: $20.00 - $21.63 per hour

Benefits

What we offer:

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including:

* Paid time off

* Healthcare insurance (medical dental, and vision coverage)

* Accident insurance, critical illness, and hospital indemnity insurance

* Short term (employee paid) and long-term disability (employer paid)

* 401K plan with company matching

* Continuous learning and development - offering opportunities for training, workshops, and certifications

* Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive