About this role
Front Desk Agent / Guest Service Representative
Job Summary
Comfort Suites in Huntsville, Alabama, is seeking a friendly, dependable, and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play an important role in creating a welcoming environment and ensuring a positive guest experience.
The ideal candidate is organized, professional, and able to manage multiple responsibilities while delivering excellent customer service.
Essential Duties and Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Process guest check-ins, check-outs, and room assignments accurately and efficiently.
- Manage reservations, cancellations, and modifications.
- Answer incoming calls and provide information about hotel services, room rates, and amenities.
- Process payments and maintain accurate guest and billing records.
- Address guest concerns and resolve issues promptly and professionally.
- Coordinate with housekeeping and maintenance to ensure guest needs are met.
- Assist with group reservations, special requests, and guest accommodations.
- Promote hotel services and amenities when appropriate.
- Follow hotel policies, security procedures, and guest service standards.
- Maintain a clean, organized, and professional front desk area.
Qualifications
- Previous hospitality, front desk, or customer service experience preferred.
- Experience with hotel property management systems, particularly ChoiceADVANTAGE, is a plus.
- Familiarity with Quore, Kipsu, or similar hotel operations platforms preferred.
- Excellent communication, organizational, and problem-solving skills.
- Strong attention to detail and ability to multitask.
- Basic computer proficiency and familiarity with online reservation systems.
- Dependable, punctual, and committed to providing excellent guest service.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 20 pounds occasionally.
- Ability to perform routine computer and front desk tasks.
Compensation & Benefits
- Starting pay of $16.00 per hour.
- Supportive, team-oriented work environment.
- Employee hotel discounts and applicable hospitality perks, subject to eligibility.