Manager-Digital Product Management

Create the World's Best Digital Colleague Experience

The Digital Workplace Product Group within the Technology organization at American Express is responsible for delivering secure, scalable, and modern collaboration capabilities to colleagues across the enterprise.

We are seeking a Product Manager with deep expertise in the Microsoft ecosystem, Office Suite, and Microsoft Copilot experiences to support the roadmap, evaluation, and management of emerging AI-powered productivity capabilities across the enterprise.

This role will serve as a key product leader for Microsoft experiences, including Microsoft 365 Copilot and emerging Copilot experiences such as Cowork, Scout/Autopilot, and Code, as well as the broader Microsoft productivity ecosystem. The successful candidate has a deep understanding of AI technologies, agents, skills, plugins, and workflow automations.

This role is ideal for a product lead who can operate at the intersection of AI, productivity, collaboration, technology, security, governance, and employee experience. The ideal candidate will combine strong product-management discipline with deep Microsoft ecosystem knowledge, technical fluency, and the ability to evaluate emerging AI capabilities within the requirements of a highly regulated enterprise.

Required Qualifications

- 5+ years of experience in Product Management, Technical Product Management, Enterprise Technology, or a related discipline.
- Demonstrated experience owning enterprise digital, productivity, collaboration, SaaS, or AI products.
- Deep knowledge of Microsoft 365 and the Microsoft productivity ecosystem.
- Strong understanding of Microsoft 365 applications and colleague workflows across tools such as Teams, Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint.
- Strong knowledge of Microsoft Copilot and AI-powered productivity experiences.
- Strong understanding of generative AI concepts, including LLMs, grounding, prompting, agents, skills, plugins, model limitations, and responsible AI.
- Technical fluency and demonstrated ability to engage effectively with engineering, architecture, cybersecurity, identity, and data teams.
- Experience defining product strategies, roadmaps, requirements, prioritization frameworks, KPIs, and success measures.
- Strong executive communication, analytical, organizational, and stakeholder-management skills.

Preferred Qualifications

Experience with:

- Emerging Microsoft Copilot experiences, including Cowork, Scout/Autopilot, Code, or comparable agentic AI capabilities.
- Managing enterprise Microsoft 365 products, including Teams, Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint.
- Microsoft AI and productivity product roadmaps and release-management practices.
- Enterprise AI assistants, agents, AI-powered search, and agentic workflows.
- Microsoft Graph and integration concepts.
- Enterprise identity, permissions, information protection, data loss prevention, retention, and access controls within the Microsoft ecosystem.
- AI evaluation, experimentation, testing, and measurement.
- Responsible AI, AI governance, data governance, and enterprise risk-management frameworks.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.