Service Technician

## Position Summary

A Procedural Service Technician performs effective on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units primarily in a hospital environment under a highly regulated, time-sensitive environment. Our technicians provide Customers with basic information, pricing and options, and focus on clear, proactive communications during all service phases to optimize Customer operations. This role demonstrates high adaptability and sound judgement to changing needs and demands.

## What you will do as a Procedural Service Technician

- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently.
- Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner.  This includes:  disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
- Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.).  Coordinate these activities with DSM and Capital Account Manager.
- Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required.  Perform site visits for small projects and coordinate activities with project managers and/or installers.
- Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion.  This includes, but is not limited to:  scheduling and updating work activities in Siebel, complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
- Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization.  Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues.    Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded.  Recommend product enhancements based on knowledge of the Customers equipment applications and processes.  Actively seek continuing education opportunities.
- Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers.    Communicate leads to management and sales staff.  Be a positive ambassador for STERIS at Customer sites.
- Must learn and use proper operating room and hospital protocols while on-site.  Must abide by all STERIS and Customer Health & Safety protocols and procedures.  These may include OR Protocol and Sterile Field guidelines.
- Assist DSM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the DSM.

## The Experience, Skills and Abilities Needed

- High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
- Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
- Customer and team engagement experience.
- Effective written and verbal communication skills.
- Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
- Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.

## What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

- Market Competitive Pay
- Extensive Paid Time Off and (9) added holidays
- Excellent Healthcare, Dental and Vision Benefits
- Company Vehicle
- Company Cell Phone/Laptop
- Tools, Equipment, Uniforms provided
- Long/Short Term disability coverage
- 401(k) with company match
- Maternity & Paternal Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Tuition reimbursement and continued education programs
- Excellent opportunities for advancement and stable long-term career

#LI-DL1

Pay range for this opportunity is $55,250.00 - $71,500.00.  This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed.  Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.  Click here for a complete list of benefits:  STERIS Benefits

Open until position is filled.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.