Front Desk Agent | Inn at Bellefield

Responsibilities

- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Provide exceptional guest service by welcoming guests and visitors in a friendly, professional, and courteous manner.
- Process guest check-ins and check-outs accurately and efficiently in accordance with established hotel procedures.
- Process guest payments and maintain compliance with all cash-handling, credit, and payment policies and procedures.
- Respond to guest inquiries, address complaints, and resolve concerns promptly to ensure guest satisfaction.
- Provide guests with accurate information regarding hotel services, local attractions, activities, and points of interest.
- Generate, print, and distribute daily reports to the appropriate departments and personnel.
- Communicate with Housekeeping to identify and resolve discrepancies on the room status report.
- Maintain accurate records and follow all hotel, Shaner, and franchise standards and procedures.
- Perform other duties as assigned.

Qualifications

- High school diploma or equivalent.
- Minimum of one year of customer service experience; previous hotel experience preferred.
- Ability to communicate effectively and professionally with guests, management, and co-workers.
- Basic computer skills; previous computer system experience preferred.
- Bilingual English/Spanish skills are a plus.
- Knowledge of local activities, attractions, and points of interest appropriate for the hotel's clientele.
- Strong customer service, problem-solving, and organizational skills.

Benefits

- Health insurance
- Paid time off (PTO)
- Eight paid holidays
- Marriott hotel discounts
- Two complimentary overnight stays per year at participating Shaner Hotel properties, based on availability and applicable program guidelines.