Housing Navigator Unsheltered-Day Services Center

ROOF ABOVE

Roof Above is NCs most comprehensive homeless service provider. Our mission is to unite our community to end homelessness, one life at a time. Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Aboves services and programs reach over 1,200 individuals every day across seven campuses in Charlotte (up to 14 campuses in COVID). Roof Above was born through the merger of Urban Ministry Center and Mens Shelter of Charlotte in 2019.

POSITION SUMMARY

The InReach Housing Navigator provides housing-focused support and case management to individuals experiencing unsheltered homelessness who access services through Roof Above's Day Services Center. The primary goal of this position is to help individuals identify, pursue, and secure permanent housing solutions.

Key responsibilities include conducting assessments, developing individualized housing plans, coordinating resources, obtaining necessary documentation, assisting with housing searches, and supporting participants throughout the housing process. This position is part of the InReach team, which is embedded within the Day Services Center and actively engaged in daily programming and client services.

ESSENTIAL FUNCTIONS

- Provide housing-focused case management and resource navigation to individuals experiencing unsheltered homelessness.

- Maintain and manage an assigned caseload while supporting broader engagement efforts within the Day Services Center.

- Conduct assessments, develop housing plans, complete applications, and assist clients in obtaining identification and other required documentation.

- Assist clients with housing searches and connections to community resources that support housing stability.

- Coordinate transportation for appointments through public transportation, community resources, or organization vehicle transport when appropriate.

- Accurately document client interactions, case notes, and outcomes in required databases within established timelines and program guidelines.

- Support the development and implementation of effective processes for accessing InReach services.

- Participate in community meetings, workgroups, and collaborative initiatives focused on ending homelessness, as assigned.

- Collaborate with Day Services Center staff, volunteers, and community partners to ensure coordinated service delivery.

- Assist with Day Services Center operations and programming as needed to support participant success.

- Perform other duties as assigned in support of the mission and goals of Roof Above.

Qualifications

EDUCATION, EXPERIENCE AND SKILLS

- High School Diploma or GED required. Bachelor's degree with a concentration in Human Services, Social Work, Psychology, or a related field preferred.

- Two plus years of relevant experience in housing navigation, case management, homeless services, related human services work, including working with individuals experiencing homelessness, mental illness, and/or substance use disorders.

- Experience using a Homeless Management Information System (HMIS) or similar client database preferred.

- Valid North Carolina driver's license with an acceptable driving record.

- Strong organizational, problem-solving, and time-management skills.

- Ability to work independently while managing multiple priorities in a fast-paced environment.

- Proficiency with technology, including Microsoft Office and database systems.

KEY COMPETENCIES

- Housing-focused and solution-oriented mindset.

- Strong communication and relationship-building skills.

- Demonstrated empathy, professionalism, and cultural humility.

- Ability to remain calm and effective in challenging situations.

- Commitment to Roof Above's mission and values.

WORKING ENVIRONMENT

This position operates in a dynamic, client-centered environment within the Day Services Center and throughout the campus. The Housing Navigator must be comfortable working directly with individuals experiencing homelessness, including those impacted by mental health challenges, substance use disorders, trauma, and crisis situations.

The successful candidate will:

- Thrive in a fast-paced environment with changing priorities.

- Work effectively with limited supervision.

- Demonstrate sound judgment and de-escalation skills.

- Collaborate across departments and support organizational needs as they arise.

- Spend significant time engaging with participants throughout the Day Services Center rather than working solely from an office setting.

OUR VALUES:

Heart for the Work

- We choose this work and embrace this place.

- We practice radical compassion.

- We each do our unique part to end homelessness.

Solution-Oriented

- Grounding ourselves in what we know, we imagine what is possible.

- We are intentional about getting the right people involved and we move towards effective action.

- We are exhaustive in our search for solutions.

Bring Our Best

- We practice self-care, self-awareness, and safety.

- We recognize what we need to let go of to move forward.

- We exercise diligence and grit.

Value Others

- We honor the profound worth of each life and our work reflects it.

- We meet people where they are and approach others with genuine curiosity.

- We know we cant do it alone. We are stronger and smarter together.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

vironment for all employees