Collections Manager

Description

Aftermath Services is seeking a high-energy, hands-on Collections Manager to lead, develop, and manage our Collections team which is primarily focused on the collection of outstanding receivables from insurance carriers for bio-remediation projects, as well as from self-payor customers. The ideal candidate brings direct insurance and ideally remediation or restoration collections experience, a strong understanding of claims-related billing and accounts receivable, and a proven track record of leading a team in a fast-paced environment.

Salary Range: $85,000 - $100,000

Location: Onsite in Aurora, IL Monday - Friday

Key Responsibilities:

Team Leadership & Development

- Lead, supervise, and develop a team of four to five Collection Representatives (CRs) responsible for customer communication, account follow-up, and collections.
- Establish clear performance expectations, individual goals, and departmental objectives.
- Monitor team productivity, collection activity, and overall performance through regular reporting and performance reviews.

Collections & Accounts Receivable Management

- Own collections performance for the department and oversee daily collection activities to ensure timely follow-up on outstanding accounts receivable.
- Develop and implement collection strategies to reduce aging receivables and improve cash flow.
- Monitor aging reports, identify delinquent accounts, and establish priorities for collection efforts.
- Review and personally handle escalated accounts, working directly with customers, insurance carriers, adjusters, and other parties to resolve payment delays and billing disputes.
- Ensure consistent follow-up on outstanding invoices, insurance payments, deductibles, supplements, and customer balances. Identify recurring collection issues and implement processes to improve collection efficiency to reduce days sales outstanding (DSO).

Insurance-Payor Remediation & Claims Coordination

- Apply a working knowledge of insurance remediation billing, claims processes, and the relationships among remediation/restoration contractors, insurance adjusters, policyholders, and mortgage companies, when applicable.
- Oversee follow-up on insurance-related receivables and outstanding claim payments.
- Ensure CR’s understand the documentation and communication necessary to support timely payment of invoices.
- Assist in resolving complex accounts involving insurance carrier disputes, customer concerns, and outstanding balances.

Reporting & Process Improvement

- Develop and maintain reports measuring collection performance, aging receivables, recovery rates, and team productivity.
- Provide regular updates to leadership regarding collection results, problem accounts, and anticipated cash flow.
- Identify opportunities to improve collection procedures, account tracking, documentation, and communication workflows.
- Establish consistent processes and accountability measures across the department.
- Maintain accurate account records and ensure collection activity is properly documented.

Basic Qualifications

- Direct experience in insurance-payor remediation/restoration collections, working directly with carriers / adjusters / TPAs to resolve claim payments and billing disputes, with a proven record of improving collection performance.
- 5+ years of experience in collections, accounts receivable, or credit and collections management.
- Demonstrated experience supervising, coaching, and developing a team, including holding team members accountable for results.
- Working knowledge of remediation/restoration services, property damage claims, and insurance-related billing and receivables.
- Experience managing aging receivables, handling escalated accounts, and resolving billing disputes.
- Strong leadership, problem-solving, negotiation, and communication skills, including the professional presence to communicate directly with executive leadership and the board when needed.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with core Microsoft Office products, especially Excel, and accounts receivable or job management systems.

Preferred Qualifications

- Previous experience with a remediation/restoration contractor, insurance-payor remediation/restoration company, or property damage services organization.
- Experience working with insurance adjusters, TPAs, and remediation/restoration project managers.
- Knowledge of remediation estimating and documentation platforms, such as Xactimate or remediation/restoration management software.

Benefits

We offer health, dental, vision, and life insurance. We also provide a company-sponsored Employee Assistance Program (EAP) with mental health benefits for all employees, as well as a company-matched 401(k). Team members accrue paid time off annually in accordance with company policy. The corporate office is closed in observance of company-recognized holidays.

Aftermath Services is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. Aftermath is a drug-free workplace. Employment is contingent upon successful completion of a background check.