Senior Technical Program Manager

As a Technical Program Manager within the Global Customer Engineering / Services organization, you will lead end-to-end New Product Introduction (NPI) onboarding for hyperscaler and critical accounts. You will act as the central program owner driving cross-functional alignment across Product Management, Engineering, Manufacturing, and Customer Delivery teams.

The role requires strong execution discipline, technical depth in optical networking, and the ability to proactively identify risks, resolve escalations, and influence decision-making across internal and external stakeholders. You will own the onboarding lifecycle from planning through execution, ensuring programs are delivered on time with high quality and customer satisfaction.

Program & Execution Excellence

- Strong experience in NPI / product onboarding programs
- Ability to develop structured project plans and execute under ambiguity
- Proven ability to manage multiple complex programs simultaneously

Negotiation & Leadership

- Strong negotiation and conflict resolution skills
- Ability to intervene, influence outcomes, and steer discussions during challenging situations
- Excellent stakeholder management across global and cross-functional teams

Risk Management

- Expertise in identifying program risks and driving mitigation strategies
- Strong analytical and problem-solving capabilities

Technical Expertise

- Solid understanding of networking systems with emphasis on: Optical DWDM technologies (preferred)
- Layer 1 networking concepts

- Ability to work with engineering teams on system-level integration challenges

Communication & Reporting

- Strong executive communication skills (written and verbal)
- Ability to create structured dashboards and presentations for leadership
- Experience presenting to senior management and external customers

Operational Discipline

- Strong action tracking and follow-through capabilities
- Ability to drive closure across distributed teams

Education & Experience

- 5+ years of experience in Technical Program Management
- 12–15+ years of experience in Software and/or Hardware product environments
- Bachelor’s degree in Engineering, Computer Science, or related technical discipline