About this role
Title: Deputy Program Manager
Location: Arlington, Virginia
Security Clearance: Top Secret
Schedule: Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent
Salary: Approximately $150,000-$170,000/Annually
Contingent upon Award
DEA Diversion experience is strongly preferred for this role.
About KACE:
KACE delivers technology-enabled mission services that advance public health, public safety, and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.
At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences, and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security, and performance.
We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered. At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.
The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!
Job Summary:
The Deputy Program Manager supports the Program Manager in planning, organizing, and managing contractor personnel delivering administrative, professional, and technical support services. This role provides day-to-day coordination of project activities and client contact, helps oversee contract execution across assigned personnel and locations, and promotes timely, compliant, and high-quality service delivery.
Essential Functions and Responsibilities:
- Assist with the day-to-day administrative direction of contractor employees and coordinate staffing assignments, shifts, functions, tasks, and duties.
- Monitor employee workload by labor category and across assigned work locations to support contract compliance, balanced coverage, and timely execution of requirements.
- Coordinate project activities and serve as a client contact, including responding to administrative and technical requests and providing status information to the Contracting Officer’s Representative (COR), as authorized.
- Monitor contract tasks to ensure work is properly executed, identify potential operational issues, and recommend improvements or preventive actions to the Program Manager and COR.
- Help ensure personnel are qualified for their assigned labor categories and perform work efficiently, accurately, and within required timeframes.
- Support the Program Manager in handling employee relations and disciplinary matters and, when authorized, sign contract-related papers, documents, or reports on behalf of the Contractor.
- Oversee or coordinate document reviews, data analysis, online data entry support, recommendations for user-documentation revisions, and maintenance of required files and records.
- Assist with staff meetings addressing process or policy changes, production, work-product issues, file disposition, attendance, and procedural matters.
- Assist in developing and improving policies, procedures, controls, and action plans that strengthen operational effectiveness and ensure services meet contract requirements.
- Help implement training and quality control programs within the area of responsibility and monitor adherence to established requirements.
- Support recruiting, hiring, onboarding, and supervision of personnel and subordinate supervisors in coordination with the Program Manager and Government stakeholders, as applicable.
- Monitor time and attendance records to ensure they are accurate, complete, certified as required, and submitted in a timely manner for proper billing and payment.
- Assume delegated Program Manager responsibilities during periods of absence or as otherwise assigned.
Minimum Qualifications & Skills:
- Bachelor’s degree required.
- Minimum four years of program management experience and a comprehensive understanding of applicable programs and the associated industry.
- Previous experience at Diversion Control.
- Demonstrated experience planning, organizing, and directing multiple tasks or projects, including work performed by personnel at multiple locations.
- Strong supervisory, leadership, operational, financial, and administrative management skills.
- Ability to develop and implement strategies, procedures, controls, and action plans to achieve contract objectives.
- Working knowledge of contract management, quality control, training, staffing, and workload management.
- Ability to communicate effectively, orally and in writing, with employees, client representatives, and all levels of management.
- Ability to analyze documents and operational information, maintain attention to detail, follow direction, and ensure tasks are completed in accordance with contract requirements.
- Ability to exercise sound judgment, maintain professionalism, and manage sensitive personnel and performance matters.
- Understanding of DEA Diversion Control Fee Account.
- Desired PMP Certification.
Clearance:
Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements/Background Investigation Requirements:
- Must be a U.S Citizen.
- Favorable credit check for all cleared positions
- Successfully passing a background investigation including drug screening.
- Residency Requirement: Must have resided in the United States for the past five (5) years without residing outside of the United States for six (6) or more consecutive months during that period.
Physical Requirements/Working Conditions:
- Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
- Climbing/Stooping/Kneeling: 10% of the time.
- Lifting/Pulling/Pushing: 10%.
- Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.
- Sitting: Sitting for prolonged and extended periods of time.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.