Service/Sales Coordinator

Job Title: Service/Sales Coordinator Job Description
As a Service/Sales Coordinator, you will play a vital role in ensuring the smooth operation of service jobs and site visits. You will be responsible for technician coordination, order entry, materials management, and customer communication, ensuring that all tasks are handled efficiently and accurately.
Responsibilities
- Schedule and assign technicians to service jobs and site visits, ensuring they have the necessary materials and information.
- Double-check parts are pulled correctly and coordinate delivery locations.
- Create and update calendar invites, including job details and location of parts.
- Handle appointment cancellations, rescheduling, and customer updates on ongoing services.
- Enter orders for replacement parts and components in the ERP system, ensuring accuracy and completeness.
- Generate supplier purchase orders and build bills of materials for each job.
- Evaluate technician submitted cases for follow-up and quoting to customers.
- Request vendor part numbers and pricing; manage service quotes and revisions.
- Work with warehouse and shipping teams to stage materials for upcoming jobs and process returns.
- Manage warranties and coordinate with vendors for claims.
- Serve as the first point of contact for incoming service requests via calls, emails, and web.
- Address after-shipment issues such as damaged/lost material and pricing discrepancies.
- Provide accurate delivery information regarding open or past due orders.
- Coordinate with customers for site visits, machine information, and run times.
- Collaborate with other teams for joint installations and service projects.
- Enter new equipment and customer information into ERP systems, maintaining detailed records.
- Organize checklists for equipment and ensure compliance with company procedures.
Essential Skills
- 3+ years in field service support, preferably in compressor maintenance or industrial service.
- Strong technical aptitude and willingness to gain deep knowledge of service work, suppliers, and products.
- Experience entering and managing orders for parts/components in an ERP system (Acumatica preferred).
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Excellent written and oral communication skills; highly outgoing and assertive.
- Ability to multi-task, prioritize, and manage time in a fast-paced environment.
- Detail-oriented, organized, and able to work under pressure.
- Team player with a proactive approach to problem-solving.
Additional Skills & Qualifications
- Customer service
- Sales support
- Data entry
- Order processing
- Administrative support
Work Environment
This position is onsite with schedules potentially rotating between 7:00 AM - 3:30 PM or 7:30 AM - 4:30 PM. The work environment supports a dynamic and fast-paced setting, requiring attention to detail and effective communication.
Job Type & Location
This is a Permanent position based out of Westminster, MD.
Pay and Benefits
The pay range for this position is $47840.00 - $58240.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. getting these....................................
Job Type & Location
This is a Permanent position based out of Westminster, MD.
Application Deadline
This position is anticipated to close on Nov 9, 2026.
Workplace Type
This is a fully onsite position in Westminster,MD.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.