Deskside Technician - Tier 2

DHA - Deskside Technician- Tier 2

Clearance : Active DOD Public Trust

Status : Non-exempt

Location: Falls Church, VA (Onsite)

Responsibilities:

- Daily client interface.

- Representing IntelliDyne and its interests in all client engagements.

- Addressing and correcting any hardware, software or connection issue

- Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.

- Resolving problems through customer education, training and direct assistance.

- Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

- Responding and correcting formatting for printing and all other peripheral issues as they arise.

- Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.

- Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications:

- DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.

- Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.

- Minimum of 4 years of enterprise experience in commercial or government environment.

- Must have an active DOD Public Trust or higher.

- Familiar with all standard MS Office software systems and MS Project.

- Possess knowledge of workstation administration and management including imaging.

- Basic network support experience to include account administration in active directory environment.

- Excellent analytical, oral and written communication, presentation, and problem-solving skills

- Ability to gain internal support and to operate independently without supervision.

- Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:
• ITIL Foundations v4 desired.
• Knowledge of Remedy or other trouble ticket software.

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.