About this role
3PL Customer Service / Logistics Representative
Location: [Insert City/State or Remote/Hybrid]
Job Type: Full-Time, Temp-to-Hire
Category: Logistics & Supply Chain Customer Service
Are you an enthusiastic communicator who thrives in a fast-paced environment? PrideStaff , a premier national staffing firm, is looking for a driven Customer Service & Inside Sales Representative to join a growing Third-Party Logistics (3PL) team.
In the logistics world, timing is everything. If you have a knack for building rapport, solving supply chain puzzles, and providing top-tier service to shippers and carriers alike, we want to hear from you!
## What You’ll Do (Job Responsibilities)
In this role, you will act as the vital link between shippers, carriers, and internal operations, managing a high volume of inbound and outbound communication. Your day-to-day will include:
Answering inbound calls and emails from clients and transportation partners with professionalism and urgency.
Tracking and tracing shipments using multiple internal systems and resources to provide real-time status updates.
Proactively resolving supply chain disruptions , transit delays, and customer complaints to ensure on-time delivery.
Leveraging inside sales skills to provide clients with rate quotes, promote additional logistics services, and maximize account value.
Data management: Accurately entering shipment details, updating the Transportation Management System (TMS), and completing daily check-call logs.
Identifying and escalating high-priority freight or carrier issues to the operations management team when necessary.
## What You Bring to the Table (Requirements)
We are looking for a fast learner who can handle the dynamic pace of logistics. The ideal match includes:
Experience: At least 1+ years of customer service experience within a call center, logistics, or dispatch environment .
Sales Savvy: Comfortable pitching services, quoting rates, or up-selling over the phone.
Tech-Skills: Strong data entry, fast typing, and the ability to comfortably navigate multiple screens and logistics/TMS software.
Communication Skills: Exceptional verbal and written communication, paired with strong active listening and negotiation skills.
Education: High School Diploma or equivalent.
Background: Must be 18 years of age or older and willing to undergo a criminal background check and drug screen.
## Why Apply Through PrideStaff?
At PrideStaff, we don’t just find you a job—we find you the right career path. Supply chain and logistics are booming industries. We work closely with our clients to ensure a smooth transition from temporary to permanent employment, giving you a foot in the door with a premier logistics provider.
Compensation / Pay Rate (Up to): $17.50 - $19.00 Per Hour