About this role
Job Summary
Credit Services Lead (Customer Service) (CCO104)
Do you have a passion for helping others? Looking for a Credit Services Lead position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!
Spectrum’s Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem-solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
Responsibilities
As a Customer Service Credit Services Lead , your focus is supporting the Credit Services team by handling questions and customer escalations. You’ll provide expert support when troubleshooting issues, answering complex customer inquiries, and assisting Managers with daily oversight. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR CREDIT SERVICES LEADS ENJOY MOST
- Identifying and presenting improvements for operational procedures and customer satisfaction
- Assisting with training and monitoring team members
- Strengthening managerial skills and learning to delegate responsibilities
- Using creativity to problem solve
Qualifications
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Related work: 4 years, Resolving difficult and escalated issues: 3 years
- Education: High school diploma or GED
- Technical Skills: Ability to analyze general business periodicals, professional journals, technical procedures, and governmental regulations
- Skills: Excellent written and verbal communication
- Schedule: Some travel required
Preferred Qualifications
- Bilingual Spanish
- Ability to solve practical problems with a variety of concrete variables and limited standardization
- Knowledge of the ICOMS and CSG billing systems
- Effective organization and time management when multitasking