Director of Logistics

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Vision: Elevate people through the power of work and continue to be a leader in environmental sustainability.

Our Values: SERVE: S tewardship | E ngagement | R espect | V isibility | E levation

Job Title : Director of Logistics Operations

Department : Donated Goods Retail Division

Reports To : Sr Director of Retail Operations

Classification : Exempt

Safety Sensitive: Yes

Authorized Driver: Yes

EEO-1 Classification: First/Mid-Level Officials and Managers

Supervises : Warehouse and Sustainability Manager, Truck Drivers, Logistics Supervisor

Job Summary

Directs the processes and activities of logistics operations, which include warehousing, order processing, inventory management and control systems, transportation of goods, recycling and repurposing programs to maintain sustainable growth. Provides leadership and develops operational goals. Guides and promotes employee development. Ensures satisfactory relationships with internal and external customers. Champions and fosters a zero-waste culture.

Essential Job Duties

- Directs, plans, and leads warehouse, transportation, salvage, recycling, and all other logistics-related operations.

- Tracks donation trends year over year and budgets accordingly in partnership with the Sr Director of Retail Operations.

- Actively participates in and coordinates new and ongoing Donation Drive events and Donations pick-ups with community partners or customers.

- Works with the Marketing Department on Donation Acquisition Strategies

- Works on Initiatives to promote recycling and support the circular economy while reducing waste.

- Promotes a spirit of empowerment for managers and supervisors.

- Hires, supervises, coaches, trains, evaluates, develops, and disciplines staff.

- Drives execution of strategic priorities to yield measurable and sustainable results.

- Works in collaboration with leadership in developing and implementing business goals.

- Identifies and implements business solutions to improve logistics operations (Transportation, Warehouse, Inventory Management).

- Collaborates with leadership to develop and implement short- and long-range plans, including recommendations for capital expenditures (e.g., new equipment or vehicles).

- Champions change management and ensures buy-in.

- Travels to locations within the LLGI territory.

- Oversees maintenance of fleet vehicles, forklifts, machinery, and equipment. Schedules based on the needs of the business proactively to not impact customer experience.

- Ensures records such as DOT driver files and driver documentation are maintained, analyzes data, and develops and disseminates reports to all parties needing access.

- Ensures quality, delivery, budget, and environmental objectives are achieved.

- Supervises and reviews processing, salvage, and shipping/receiving operations and establishes work schedules.

- Analyzes and adjusts vehicle and driver scheduling to ensure efficiency.

- Plans for and monitors stock control, storage, order processing, delivery, and dispatch of orders.

- Examines and schedules material for delivery or transfer to stores and outside vendors (salvage), according to priorities and material availability, organization standards, and scheduling.

- Analyzes and plans for future capacity requirements.

- Serves as a liaison to customers, suppliers, and transport companies.

- Leads accreditation efforts related to transportation.

- Ensures compliance with all laws and regulations, including federal and state Departments of Transportation, GII/CARF standards, safety, and loss prevention policies and procedures.

- Ensures that the customers perspective is a driving force behind internal and external customer satisfaction.

- Seeks to understand the customers circumstances, problems, expectations, and needs.

- Identifies customer service issues, creates and implements solutions.

- Builds customer awareness around our mission.

- Enforces and models awareness of safety and loss prevention policies and practices.

- Ensures that safety standards are being followed.

- Identifies opportunities and generates ideas to improve and streamline logistics operation objectives (warehouses, transportation, and Inventory Management).

- Initiates action to monitor and coach managers concerning business goals.

- Partners with leadership and staff to identify, assess, create, and implement process improvements.

- Creates, modifies, and implements policies and procedures in alignment with business goals.

- Leads and embraces the mission, vision, and values of LLGI.

- Initiates action to accomplish objectives by being proactive.

- Seeks to understand individual differences and values to build workplace relationships.

- Actively pursues personal development opportunities.

- Performs other duties as required or assigned.

Competencies

Authenticity Courage Influence

Emotional Intelligence Navigating Complexity Compelling Communication Leadership Disposition

Optimizing Diversity

Qualifications

Education, Experience, and Credentials

- Requires knowledge, skill, and mental development equivalent to a bachelors degree in business administration, operations management, or a related field.

- Requires five years of experience working in logistics (Warehouse, Transportation, Inventory Management), or operations experience or a combination of both. (An equivalent combination of education and experience will be considered.)

- Requires three years of management experience in logistics or operations in a related field.

- Requires certification as a forklift operator or the ability to obtain certification within three months.

- Requires a valid driver's license, safe driving record, proof of insurance, and reliable transportation.

- Requires CPR/First Aid certification or ability to obtain certification within six months of employment.

- Commercial Driver's License (CDL) is required.

Knowledge, Skills, and Abilities

- Requires working knowledge of Microsoft Office products, including Word, PowerPoint, Google, and Excel.

- Requires the ability to analyze the organization, recognize potential issues before they arise, and recommend appropriate solutions.

- Requires leadership, organizational, analytical, and problem-solving skills; understands statistical process control.

- Requires the ability to convey information clearly through verbal and written communication.

- Requires strong interpersonal and negotiating skills.

- Requires experience with and knowledge of profit and loss statements and cost management accounting.

- Requires a high level of professionalism, integrity, business conduct, and ethical behavior.

- Interacts with people in a manner that enhances their dignity, privacy, and confidentiality.

- Works independently while fostering a strong team atmosphere.

- Requires the ability to follow LLGI policies and procedures.

- Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters.

- Demonstrates professionalism.

- Demonstrates sensitivity and the ability to communicate with a diverse population.

- Embraces the mission, vision, and values of LLGI.

Physical Requirements

- Requires physical stamina and strength to lift or carry up to 50 pounds.

- Requires the ability to stand for long periods throughout each workday.

- Requires the ability to push carts weighing a minimum of 150 pounds.

- Requires the ability to use a pallet jack with loads ranging from 100 to 700 pounds.

- Requires the ability to perform a combination of tasks such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects.

- Requires the ability to reach by extending hand(s) or arm(s) in any direction.

- Requires visual acuity to work in an environment with changing and/or low light levels.

Environmental Conditions

Light industrial warehouse environment.

Subject to exposure to extreme heat and cold.

Subject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.

Tools and Equipment

Forklift, genie lift, pallet jack, stacker, scales, bale carts, 2-wheel dollies (hand truck), 4-wheel dollies (flat carts), 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, personal protective equipment, baler, lift tables, computer, photocopier, telephone, and other basic office equipment and/or basic tools of the assigned work station. Wheeled spring carts, wheeled deep carts, and wheeled Z-racks. Company vehicles.

Regular Contacts

LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers

Transport Companies General Public Donors

Customers Service Participants

Our Commitment to Diversity
LLGI recognizes our employees differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Apply today. Our Goodwill team is waiting for YOU!