About this role
Systems Engineer - Publishing Application
Remote
Position Summary
We are seeking a Systems Engineer to support and maintain a business-critical publishing application environment. This role is responsible for application administration, infrastructure support, troubleshooting, user support, and system maintenance across Linux-based platforms.
The ideal candidate will have experience with Linux systems, Perl programming, and OmniMark, along with strong problem-solving skills and the ability to work directly with end users to gather requirements and resolve technical issues.
Key Responsibilities
- Administer, support, and maintain enterprise publishing applications and associated infrastructure.
- Troubleshoot and resolve application, system, and infrastructure issues in a timely manner.
- Monitor application performance, identify root causes of problems, and implement corrective actions.
- Work closely with business users, developers, and stakeholders to understand requirements and resolve production issues.
- Manage user access, account administration, and password updates in accordance with security policies.
- Support application deployments, upgrades, patching, and configuration changes.
- Maintain and troubleshoot Linux servers and related system components.
- Develop, modify, and support automation and maintenance code and scripts using Perl.
- Support and maintain OmniMark-based publishing and content-processing workflows.
- Analyze application logs, system logs, and performance metrics to diagnose issues.
- Create and maintain technical documentation, operational procedures, and knowledge base articles.
- Participate in incident management, problem management, and change management activities.
- Provide production support and participate in on-call support as required.
Required Technical Skills
- Linux administration and support
- Perl programming
- OmniMark
- Application Support & Operations Experience
- IT Service Management Experience
- Strong troubleshooting and analytical skills
- Problem-solving mindset
- Ability to prioritize and resolve production issues quickly
- Customer/user support orientation
- Collaboration with developers, business teams, and stakeholders
Nice-to-Have / Highly Desired Background
- Publishing systems or content management experience
- XML, SGML, or document publishing workflows (often associated with OmniMark environments)
- Scripting and automation experience beyond Perl
- Experience supporting business-critical production applications
- On-call support experience