Delivery Associate - MC Restaurant New York

Part-time team members who meet the requirements are eligible for:

- State Applicable Time Off
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
- Employee Discounts and much more!

Working collaboratively with the Catering & Delivery department. Maintains delivery station cleanliness and stocks delivery station with all necessary supplies. Interacts with fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

- Confirms online orders via various ordering platforms and applications

- Answers phone calls for pickup and delivery orders, and answers questions/make suggestions for food and beverage items
- Accurately enter all orders into the POS system and follows proper cash/payment card procedures
- Assists with packing orders according to guest specifications
- Coordinates delivery of food with the delivery drivers
- Anticipate and accommodate the needs of the guests
- Maintain general cleanliness of assigned stations and the entire venue
- Wears all safety equipment required by the Department of Transportation including: -Bicycle helmet -Reflective safety vest with assigned ID number
- Carries commercial bicyclist business ID card whenever riding on deliveries
- Maintains and cleans delivery station according to Department of Health standards
- Stocks delivery station with necessary supplies and tracks inventory for catering/delivery items
- Communicates with delivery associates and packer to ensure that deliveries are sent on time and without issue
- Assists with packing food and beverage for delivery, pickup and catering orders in a timely manner
- Ensures that all items for an order are present in delivery bags and catering boxes

- Assists with preparing trays, condiments, serving utensils, flatware, and all necessary items for catering orders
- Ensures all appropriate condiments and utensils are packed with every order
- Follow supervisor’s instructions, communicate with and support co-workers while being a team player
- Possesses in-depth knowledge of all food menus and garnishes for dishes
- Complies with Department of Health standards
- Reports all breakage, damage of equipment or furniture immediately to management
- Attends and participates in daily pre-service meetings
- Attends and participates in any training sessions or departmental meetings
- Learn by listening, observing other team members, and sharing knowledge while leading by example
- Portrays a positive and professional attitude
- Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments
- Works as part of a team and provides help and support to all fellow team members

TRAINING REQUIREMENTS:

- Tao Group Hospitality in-venue delivery associate training

EDUCATION/WORKING KNOWLEDGE:

- 1 year of experience in a delivery driver role preferred

- Previous experience in a high-volume restaurant/nightclub/lounge preferred

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

- Ability to write, read, and verbally communicate

- Must have good positive energy throughout the day

- Must be able to print legibly for Team Members, management, and guests to read

- Must be able to stand for extended periods of time

- Must be able to move quickly

- Must be able to push and lift up to 75 lbs. with or without assistance

- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

- Exposure to cleaning materials

- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

- Maintain a professional, neat, and well-groomed appearance adhering to Company standards

- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

- Ability to maintain confidentiality

- Ability to handle a fast-paced, busy, and somewhat stressful environment