About this role
About the Role
We are seeking a customer-focused and highly organized Patient Services & Access Administration Support Officer to join our Emergency Department team. This part-time role provides essential administrative support across the Emergency Department, Switchboard, Admissions, Outpatient Booking Unit and Specialist Clinics. The position primarily works after-hours and weekend day shifts, with shift times varying based on operational requirements.
As a key member of the Patient Services and Access team, you will be the first point of contact for many patients and visitors, helping to ensure a positive and seamless experience while supporting the delivery of high-quality healthcare services.
About you
To be successful in this role, you will have:
- Strong computer literacy and data entry skills.
- Excellent verbal and written communication skills.
- A strong customer service focus and commitment to patient-centered care.
- High attention to detail and accuracy.
- Ability to work effectively within a multidisciplinary team.
- Initiative, flexibility and a positive attitude.
- Commitment to quality, safety and continuous improvement.
Benefits
- Centrally located, close to public transport and a short walk to the CBD
- Friendly culture
- Flexible work arrangements
- Salary packaging and subsidised car parking
- 5 weeks annual leave, plus monthly ADO's for full time employees and 17.5% leave loading
- The Eye and Ear is an equal opportunity employer.
Click here to view position description .
Applications close 08/11/2026.
About the Eye and Ear
The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne
All appointments are subject to a satisfactory Police Record Check, a working with children check (if applicable) and evidence of vaccination status .