About this role
Responsibilities:
- Contact customer mainly through phone to remind customers to regularize their accounts.
- Provide customer with clear and accurate information including outstanding balance, due amount and due date etc.
- Assist customer to workout acceptable repayment plans or restructuring of accounts.
- Negotiate with customers for the most optimum repayment schedule to minimize bank credit risk with objective to reduce exposure to credit losses.
- Recommend and execute appropriate legal actions to recover account outstanding when necessary.
- Maintain and update all dunning records factually and timely into collections system.
Requirements:
Qualifications
- Minimally, GCE O’ Level
Relevant Work Experience
- At least 1-3 years of relevant experience
- Experience in Credit Card / Personal Loans Collections
Competencies/Skills
- Good knowledge in collection management
- Strong negotiation skills