Case Manager (53512)

Position Summary:

The Case Manager is responsible for case management duties assigned to clients enrolled in Sanctuary programs or residing in shelter facilities inclusive, but not limited to coordinating client cases, placement and evaluation, supportive processing, individualized program planning, advocacy/interagency coordination, and crisis intervention. The Case Manager ensures that comprehensive, consistent and cohesive services are provided to residents in Sanctuary programs. The Case Manager is also responsible for the development and implementation of the client’s Individual Service Plan (ISP) as well as coordinating and implementing activities to achieve them within the client system. In addition, the Case Manager is responsible for contributing to program development that will enhance the overall services provided by the organization. The Case Manager is responsible for all duties and responsibilities herein as well as other duties as assigned by the Program Manager.

Essential Job Functions:

- Work closely with Program Manager in implementing and reinforcing the Individual Service Plan approach (ISP) using positive messages, home visits, communication and problem-solving skills. Provide referral services for clients and family to appropriate services and community resources for outreach, education and community services;

- Evaluation through the need of client information referring party; oversee and provide intake and program orientation for the client and family members including, but not limited to assessment of functioning, appropriateness of intervention, development, implementation and ongoing review of the client’s ISP/Individual Service Plan;

- Identify presenting problems and long-term issues of client’s cases while continuously assessing the dynamics of the client system as the case progresses;

- Provide one-on-one supportive processing for the client and facilitate weekly process groups (individual and family) and other psycho-educational groups as needed; provide aftercare services for clients who have left the program as an additional source of support;

- Provide and is available to perform crisis intervention 24 hrs./day for clients in the residential facility and available for consultation by staff on client related issues;

- Serve as an advocate/liaison for youth and families at court, school, and team meetings and with other collateral agencies regarding programmatic issues;

- Conduct all necessary administrative functions including ensuring client completion, maintenance and submission. Ensure availability of documents for files and report all related issues to the Program Manager;

- Collect and compile all statistical information to include: RHYMIS, master data collection, program highlights, client suggestions, parent services and individual sessions as well as outside agency information;

- Represent the organization in various committees, task forces, and conduct community awareness activities promoting program services as assigned;

- Coordinate transportation needs of the clients with residential staff and provide transportation for clients to appointments and other destinations, when necessary;

- Contribute to the development and enhancement of programs to better meet the needs of the client;

- Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation; and

- Perform any other duties as assigned.

Qualifications

Essential Qualifications:

Certifications/Licensures:

- N/A

Education:

- Graduation from an accredited four-year college with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology or related field is preferred;

- High School Diploma or equivalent and two (2) years of college-level education is required.

Experience and Competencies:

- Two (2) years of experience in providing direct counseling services to persons with alcohol and/or drug problems is preferred;

- Intake and assessment experience is preferred;

- Knowledge of the criminal justice system;

- Excellent communication skills;

- Ability to exercise good judgment and discretion;

- Ability to work well in a team environment;

- Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality;

- Professional appearance and demeanor;

- Must be sensitive to populations served;

- Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required; and

- CPR Certification and First Aid Certification.

Working Conditions:

- Work is primarily performed in an office or residential treatment setting; and

- Some outdoor activities may be required.

Essential Physical and Mental Demands of the Job

The employee must be able to perform the following essential duties and activities with or

without accommodation:

Physical Demands:

- Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 50 pounds.  Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files).  Requires the ability to defend oneself and clients in physically abusive situations using approved physical de-escalation techniques.

- Requires talking: Expressing or exchanging ideas by means of the spoken word.  Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.

- Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.

- Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employees’ essential job functions and to observe client behavior and activities in and out of the facility.

- The normal work routine involves no exposure to human blood, body fluids or tissues.  However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

M ental Demands:

- Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.

- Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels in order to exchange ideas, information, instructions and opinions.

- Requires the ability to work under stress and in emotionally charged settings.

- The ability to defend oneself and clients in mentally/verbally abusive situations through the use of approved mental/verbal de-escalation techniques.