Internal Sales Advisor

Act as the primary contact for a wide variety of aspects of the sales process, in order to contribute to the realization of the sales objectives of the team.

Internal sales Process

1. Primary contact for the customer for all current affairs: back-orders, questions with

regard to invoice, logistical aspects, outstanding items etc.

2. Sending on time offers to the customers & registering orders in the system with the

correct system settings

3. Timely feedback to customers on all the queries.

Customer follow up

1. All the offers sent to customer in previous week should be followed up & detailed

feedback to be recorded.

2. Providing solutions to customers concerns to covert offer into order. If needed seek

help from Team leader.

3. Get detailed on the offers which are not converted to orders. This to be discussed in

weekly internal sales review & plan necessary actions.

4. Strategic follow up calls to Lazy, Sleeping & Decreasing customers to find reason for

decrease in sales & non activity. Providing solution to their

queries/questions/complaints & getting these customers back on track.

Customer Development

1. Taking care of Web leads & Starting customers.

2. Follow up with customers who have taken offers but no orders.

3. Cold calling

Complaints

1. Launching complaints in the system & look for earliest possible solution.

2. Daily review of the complaint & follow up with BE team.

3. Make sure that all the faulty parts are taken back after sending replacements.

Basic Expectations

Fluent in English & Hindi

Should be able to compose business communication emails.

Daily work completion, no carry forwards.

Conversant

Personality Traits

• Punctuality

• Calm & composed person.

3 to 5 years of experience required.

Proper work planning & completion on time attitude.

Candidates preferred from the same industry

What’s in It for You?

- Culture: A family atmosphere and a people-centric environment that prioritizes your well-being.
- Compensation: Competitive salary, comprehensive family medical insurance, and retirement benefits.
- Work-Life Balance: Flexible working hours, 5 days working per week with a hybrid work schedule.
- Growth: Internal career progression and professional development, LinkedIn Learning Access  and access to specialized training courses.

PEOPLE ARE AT OUR HEART
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
                 ABOUT TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.