Operational Reporting Lead

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

The Operational Reporting Lead role is responsible for leading development, delivery and continuous improvement of operational, service performance, commercial and financial reporting for the Supplier and Commercial Management function within the CTO Infrastructure Organisation.

The role will provide accurate, timely and insightful reporting to support operational management, service delivery, technology leadership and strategic decision-making. It will establish a consistent, data-driven view of infrastructure performance, ensuring that Service Level Agreements (SLAs), Key Performance Indicators (KPIs), service risks, contractual commitments, supplier performance and financial outcomes are effectively measured, monitored and reported.

The successful candidate will combine strong analytical and technical capabilities with a comprehensive understanding of infrastructure technologies, operational service management, commercial contracts and financial processes. They will be responsible for transforming complex operational and financial data into meaningful management information, actionable insights and interactive dashboards, enabling stakeholders to identify trends, address service issues, manage risks and drive continuous improvement.

Key responsibilities

- Own and lead the end-to-end operational reporting capability for Supplier and Commercial Management function within the CTO Organisation.
- Design, develop and maintain a comprehensive suite of operational reports, management information packs, scorecards and executive dashboards.
- Accountable for ensuring consistent reporting across internal teams and external vendors.
- Ensure reporting is accurate, timely, repeatable, auditable and aligned with business and technology objectives.
- Translate complex technical and operational data into concise, meaningful insights for technical teams, senior management and executive stakeholders.
- Develop reporting calendars, ownership models, controls and quality assurance processes to ensure consistent delivery.
- Own the reporting and analysis of SLAs, KPIs, operational level agreements (OLAs), service performance targets and contractual service commitments.
- Define, document and maintain meaningful performance measures, including calculation methodologies, reporting frequency, data sources, thresholds and ownership.
- Work with service owners, technical teams and suppliers to validate performance data and ensure reported results accurately reflect service delivery.
- Lead the design, development, implementation and ongoing maintenance of interactive Power BI dashboards and reporting solutions, which leverages data stored in a data lake to deliver actional business insights and support data driven decision making.
- Build intuitive, visually effective dashboards that provide operational, technical, commercial and financial insights to different stakeholder groups.
- Integrate and consolidate data from multiple sources, including infrastructure monitoring tools, IT service management platforms, CMDBs, spreadsheets, databases, supplier reports and financial systems.
- Continuously improve dashboard design and reporting functionality based on stakeholder feedback and changing business requirements.
- Demonstrate expert-level Microsoft Excel capability and act as a subject matter expert for complex reporting and analytical requirements.
- Develop and maintain sophisticated reporting models, analytical workbooks, reconciliations and management information tools.
- Automate recurring reporting activities and reduce reliance on manual spreadsheet manipulation.
- Apply a strong understanding of infrastructure technologies to interpret operational data accurately and ensure reporting reflects the underlying technical environment.
- Work closely with infrastructure architects, engineers, service owners, operations teams and technology suppliers to understand service performance and technical dependencies.
- Understand how infrastructure components contribute to end-to-end service delivery, availability, resilience and operational risk.
- Challenge anomalies, validate reported data with technical subject matter experts and investigate unexpected performance movements.
- Work closely with Finance, Technology Finance, Procurement, Commercial Management and budget owners to support financial planning, reporting and cost control across infrastructure.
- Establish and maintain appropriate data quality standards, controls and reporting governance across operational, commercial and financial datasets.
- Define authoritative data sources, data owners, calculation methodologies and reconciliation requirements.
- Investigate and resolve data quality issues, inconsistencies and discrepancies with the relevant source system owners.
- Implement validation checks, exception reporting and quality assurance procedures.
- Present complex information clearly to technical and non-technical audiences.

Qualifications and skills

- Bachelors Degree.
- Minimum 12+ years' experience working within a technology infrastructure environment.
- Knowledge of ITIL practices, particularly incident, problem, change, service level and continual improvement management.
- Expert-level Microsoft Excel skills, including complex formulas, PivotTables, Power Query, data manipulation, reconciliation and automation.
- Experience integrating Power BI with SQL databases, APIs, SharePoint, Excel and enterprise reporting platforms.
- Experience with cloud cost management, FinOps, infrastructure consumption reporting or technology cost optimisation.
- Proven experience leading reporting activities across complex infrastructure operations, ideally within a large enterprise or multi-supplier environment.
- Proven experience in operational reporting, performance management, service management or business intelligence within a technology or infrastructure environment.
- Experience producing reporting for senior technology leadership and operational governance forums.
- Demonstrable experience designing, building and maintaining dashboards from requirements gathering through to deployment and ongoing support.
- Strong understanding of ITIL and IT infrastructure technologies and how infrastructure services operate, including compute, storage, networks, cloud, backup, resilience and monitoring.
- Strong experience with ITSM platforms such as ServiceNow or equivalent tools.
- Experience working with infrastructure monitoring and observability platforms.
- Experience working with and leveraging Data Lakes to develop insightful Power BI dashboards and support data-driven decision-making.
- Strong practical Power BI expertise, including dashboard development, data modelling, Power Query, DAX, data visualisation and automated reporting.
- Experience integrating Power BI with SQL databases, APIs, SharePoint, Excel, PowerApp and enterprise reporting platforms.
- Experience with cloud cost management, FinOps, infrastructure consumption reporting or technology cost optimisation.
- Familiarity with IT asset management, CMDBs, configuration data and service mapping.
- Extensive experience measuring and reporting SLAs, KPIs, service performance measures and operational metrics.
- Experience analysing service performance, identifying trends and investigating exceptions.
- Strong commercial awareness and experience reporting on supplier performance, contracts, service commitments and expenditure.

Job Posting End Date

2026-11-11

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.