Senior Specialist Learning & Development

KEY ACCOUNTABILITIES

Learning & Development Service Delivery and Operational Execution

- Coordinate and execute assigned   global and   regional Learning & Development operational activities accurately and on time according to defined work instructions,   SLAs   and quality standards

- Support administration of   global and   regional learning programs and globally defined learning initiatives delivered within the assigned region, including session setup, participant and cohort coordination, enrolment tracking, attendance   follow-up   and completion monitoring

- Administer learning requests, standard cases and operational escalations in case/ticket management tools and ensure   timely   updates,   documentation   and closure

- Coordinate with   global and   regional HR stakeholders, managers, employees, trainers,   vendors   and service partners to support   timely   completion of learning activities  
Identify delays, missing information, capacity constraints, data quality   issues   or process deviations and escalate them where required

Learning Systems, Data Quality, Documentation and Reporting

- Maintain   accurate   learning data in relevant HR systems, learning management systems or learning administration tools for the assigned   global and   regional scope

- Administer learning catalogue, courses, offerings, campaigns, curricula, assignments, enrolments, attendance   records   and completion data in line with defined global and regional standards

- Prepare, review and update learning documentation, templates,   records   and operational materials in line with applicable procedures and controls

- Prepare standard   global and   regional Learning & Development reports, data extracts, dashboard   inputs   and status updates in line with defined templates,   timelines   and data quality standards

- Support KPI tracking and service performance monitoring by providing   accurate   operational information, case status   updates   and data inputs for the assigned region

Learning Program, Content and Vendor Coordination

- Support the operational rollout of learning programs, development   initiatives   and learning campaigns across relevant employee groups in the assigned region

- Coordinate operational activities with internal subject matter experts, facilitators, external   providers   and learning content platforms

- Support content and course administration, including version tracking, upload coordination, metadata   maintenance   and retirement of outdated learning items

- Support vendor-related administration, including scheduling, participant coordination, purchase or invoice follow-up inputs and service quality feedback where   required

- Provide operational input to   global and   regional learning needs planning and capacity discussions based on demand, participation,   completion   and feedback data

Stakeholder Support,   Guidance   and Issue Resolution

- Respond to standard and complex Learning & Development queries from employees, managers, HR stakeholders, business   contacts   and service partners within the assigned   global and   regional scope

- Provide clear and service-oriented guidance on learning process steps, system actions, enrolments, completions, reporting outputs and required documentation

- Act as a   global and   regional operational subject matter expert for learning administration topics and support less experienced team members with knowledge sharing and issue resolution

- Coordinate with adjacent HR Operations, Talent & Performance,   IT   and process teams to resolve operational issues and ensure consistent service delivery

- Escalate complex,   sensitive   or policy-related cases, recurring issues and risks to the Team Lead or relevant process owner

Implementation of Changes, Compliance and Continuous Improvement

- Apply and support the   global and   regional rollout of new or updated work instructions, tools, templates, reporting   formats   and procedures related to Learning & Development operations

- Participate in testing, training and implementation activities related to changes   impacting   learning processes, system configuration, integrations,   reporting   or service delivery

- Contribute improvement ideas based on daily operational experience, stakeholder feedback, reporting   insights   and recurring issues

- Execute activities in compliance with HR policies, internal controls, audit requirements, learning documentation standards and data privacy requirements

- Handle confidential employee and learning data securely and promptly report compliance, data   privacy   or documentation concerns

- Support the operational rollout of learning programs, development   initiatives   and learning campaigns across relevant employee groups in the assigned region

- Coordinate operational activities with internal subject matter experts, facilitators, external   providers   and learning content platforms

- Support content and course administration, including version tracking, upload coordination, metadata   maintenance   and retirement of outdated learning items

- Support vendor-related administration, including scheduling, participant coordination, purchase or invoice follow-up inputs and service quality feedback where   required

JOB   REQUIREMENTS

Education

- University degree in Human Resources, Business Administration, Psychology, Organizational Development, Education, Learning & Development, Information Systems, or a related field

- Specialization or coursework in Learning & Development, Talent Management, Organizational Development, adult learning, instructional design, HR   systems   or learning management systems is beneficial

Experience

- A minimum of 5-10 years of relevant working experience in Learning & Development, HR Operations, Talent Management, shared services, service   delivery   or a related operational role

- Experience executing or coordinating learning program administration, learning catalogue management, learning system administration, reporting or case/ticket handling activities

- Experience working with learning vendors, facilitators, HR   stakeholders   and business contacts in a process-driven operational environment

- Experience supporting process improvements, system changes,   testing   or rollout activities in Learning & Development is beneficial

Knowledge and skills

- Strong understanding of Learning & Development process steps within the hire-2-retire value chain

- Knowledge of learning program administration, learning catalogue and curriculum management, enrolment tracking, completion   monitoring   and learning documentation

- Experience working with HR systems, learning management   systems   or learning administration tools and case/ticket management tools

- Ability to coordinate operational learning activities,   maintain   data accuracy and meet defined timelines in an SLA-driven environment

- Good reporting and data quality skills, including preparation of standard reports, data extracts, status   updates   and KPI inputs

- Strong attention to detail and ability to handle learning records, employee data and documentation consistently  
Service-oriented communication skills with employees, managers, HR stakeholders,   vendors   and business contacts

- Analytical and problem-solving skills for operational issues and learning administration escalations  
Ability to organize own workload, prioritize tasks and   support knowledge sharing across the team  
Basic HR compliance awareness, including data privacy, internal   controls   and audit documentation requirements

- Knowledge of Cornerstone system as an advantage

Other requirements

- Excellent command of both oral and written English

- Good command of both oral and written   additional   language is beneficial

- Ability to handle confidential information and employee learning data securely

- Comfortable coordinating with other teams,   vendors   and service partners

- Strong attention to detail for learning data, reports, employee   records   and documentation

Reporting Line(s)

- Solid line(s) to: Head of Talent & Performance

- Dotted line(s) to: Global Talent Manager

Performance Measures

- Timely and   accurate   completion of assigned Learning & Development activities in line with agreed SLAs

- Accuracy and completeness of learning data, catalogue records, employee learning records,   documentation   and standard reports

- On-time setup, coordination and completion tracking of learning programs,   offerings   and campaigns

- Quality and consistency of learning system administration and operational documentation

- Stakeholder satisfaction with operational support, reporting support and query handling

- Number and quality of escalations, rework   items   and data/documentation/reporting defects

POSITION SCOPE

Working Relationships

Internal contacts

Head of Talent & Performance

Global Talent Manager

Learning & Development team

Specialist Talent & Performance

Process teams hire-2-retire

E2E service lines

HR Business Partners and business contacts

IT support

External contacts

Service and outsourcing partners supporting Learning & Development operations

Vendors of operational tools, HR systems, learning management systems and related application management partners

External learning providers, facilitators, assessment providers, learning content platforms and talent development solution vendors