Negotiator

The responsibilities & skill set required for the role of Negotiator are listed below:

- Sales Negotiation & Client Management - acting as a Sales Negotiator in the branch, supporting the Valuer’s sales pipeline and delivering excellent client service.

- Handle and qualify buyer enquiries, arranging viewings and providing accurate property information.

- Register applicants, understand their buying needs, and match them with suitable properties.

- Conduct / Arrange viewings where required, presenting properties professionally and positively.

- Liaise with vendors, providing feedback from viewings and advising on marketing strategy.

- Negotiate offers between buyers and vendors, ensuring favourable outcomes while maintaining professionalism and transparency.

- Progress agreed sales through to completion, liaising with solicitors, surveyors, vendors, and purchasers.

- Assist in preparing valuations by gathering relevant property information and supporting the Branch Manager/Valuer.

- Maintain accurate records of all negotiations, offers, and communications within the CRM system.

- Support the branch in achieving sales targets and maintaining strong client relationships.

Administration

- Maintain a high standard of customer service, representing Simon Brien positively in all interactions.

- Handle incoming calls, emails, and walk-in enquiries, ensuring timely responses and accurate logging of information.

- Ensure all administrative processes are completed correctly, including appointment scheduling, system updates, and compliance checks.

- Ensure Terms of Engagement and all required compliance documentation are completed and filed prior to marketing a property.

- Oversee production of marketing materials including brochures, letters, and pricing schedules, ensuring consistency with branding.

- Liaise with the marketing department and branch team regarding marketing collateral and property presentation.

- Ensure accurate coordination of photography orders and uploading images to property files.

- Complete board orders and ensure they are correctly recorded on the system.

- Prepare branch materials for weekend viewings, including diaries, brochures, keys, alarm codes, and viewer packs.

- Ensure compliance with all company policies, procedures, and regulatory requirements.

Qualifications & Skills

- Minimum 2 years’ experience in a customer-facing administration role (estate agency experience desirable).

- Strong proficiency in Microsoft Office and CRM/database systems.

- Excellent organisational skills, with the ability to multitask and prioritise in a busy environment.

- Strong communication and interpersonal skills, with a professional and welcoming manner.

- High attention to detail with a focus on accuracy and presentation quality.

- Ability to work independently while contributing positively to a team environment.

- Familiarity with estate agency terminology, processes, and compliance is advantageous.

- Strong problem-solving abilities and a proactive approach to office management.

- Confidence and professionalism when dealing with clients both in person and over the phone.