UX Architect

Job Summary

We are looking for an experienced UX Architect to lead the definition and execution of user experience strategies for enterprise and customer-facing digital products. The ideal candidate will drive information architecture, interaction design, design systems, and user-centered design practices to create seamless, intuitive, and scalable experiences across web, mobile, and omnichannel platforms.

Key Responsibilities

UX Strategy & Architecture

- Define and drive the UX vision, strategy, and experience roadmap.
- Establish UX principles, frameworks, and design standards across products.
- Translate business goals and customer needs into scalable experience architectures.
- Ensure consistency and usability across multiple digital touchpoints.

Information Architecture

- Design information architecture, navigation structures, taxonomy, and content hierarchies.
- Create customer journey maps, user flows, wireframes, site maps, and service blueprints.
- Simplify complex workflows into intuitive user experiences.

User Research & Validation

- Lead user research, stakeholder interviews, contextual inquiries, and usability testing.
- Develop personas, empathy maps, and customer journey frameworks.
- Analyze quantitative and qualitative user data to guide design decisions.
- Validate concepts through usability studies and iterative design improvements.

Interaction Design

- Define user interactions, workflows, and experience patterns.
- Develop low-fidelity and high-fidelity prototypes.
- Create design specifications and interaction guidelines for development teams.
- Ensure accessibility and usability best practices are embedded in solutions.

Design Systems & Governance

- Establish and maintain enterprise-wide design systems.
- Promote reusable design components and UX standards.
- Drive UX governance, design reviews, and quality audits.
- Ensure compliance with accessibility standards (WCAG).

Collaboration & Leadership

- Collaborate with Product Managers, Business Stakeholders, Engineers, and Designers.
- Mentor UX/UI Designers and provide architectural guidance.
- Facilitate workshops, design thinking sessions, and stakeholder reviews.
- Advocate for user-centric design across the organization.

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Required Skills

UX & Design

- User Experience (UX) Design
- Information Architecture (IA)
- Interaction Design (IxD)
- Human-Centered Design (HCD)
- Design Thinking
- User Journey Mapping
- Service Design
- Customer Experience Strategy

Research & Testing

- User Research
- Usability Testing
- Heuristic Evaluation
- A/B Testing
- Accessibility Audits
- Analytics-Driven Design

Design Tools

- Figma
- Adobe XD
- Sketch
- Axure RP
- Miro
- InVision
- FigJam

Design Systems

- Design Systems Development
- Component Libraries
- Responsive Design
- Design Governance

Technical Knowledge

- HTML5
- CSS3
- JavaScript Fundamentals
- Responsive and Mobile-First Design
- Understanding of React, Angular, or modern front-end frameworks

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Preferred Skills

- Experience architecting large-scale enterprise applications.
- Strong understanding of omnichannel and customer experience design.
- Knowledge of accessibility standards (WCAG 2.1/2.2).
- Experience with analytics tools such as Google Analytics, Adobe Analytics, Mixpanel, or Amplitude.
- Familiarity with Agile, Scrum, and SAFe frameworks.
- Experience designing AI-powered, conversational, or personalized user experiences.

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Qualifications

- Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or related field.
- 10+ years of experience in UX Design, Product Design, or Experience Architecture.
- Proven experience leading UX architecture initiatives for enterprise-scale platforms.
- Strong portfolio demonstrating UX strategy, information architecture, user journeys, and design systems.

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Key Competencies

- Strategic Thinking
- Design Leadership
- Customer-Centric Mindset
- Problem Solving & Critical Thinking
- Innovation & Creativity
- Stakeholder Management
- Communication and Presentation Skills
- Team Coaching & Mentoring
- Cross-Functional Collaboration

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Nice to Have

- UX Certifications (NN/g, HFI, UXQB, etc.)
- Experience with DesignOps frameworks.
- Exposure to AI/GenAI-powered digital experiences.
- Experience in Retail, eCommerce, Banking, Healthcare, or Telecom domains.
- Experience leading global UX teams and digital transformation programs.

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Certifications (Preferred)

- Nielsen Norman Group (NN/g) UX Certification
- Human Factors International (HFI) Certification
- Certified Usability Analyst (CUA)
- UXQB Certified Professional for Usability and User Experience (CPUX)